IT Coordinator
4 days ago
To monitor, coordinate Assurance cases by Max orders and vendor management to ensure service fulfilment as per the SLA or contracts.
Work assignment for daily on-site audits and compilation of the resultant Audit reports and generate reports based on customer feedback and audit findings for remedial action.
Managing Maxpert related to customer fault issue and performance on daily case activities including liaising with internal and external counterpart. (TM / THD)
To manage access (customer premise) database, key contact point to Building managers (BM) and the management of BM related matters that impedes optimal service delivery. Daily audits and building readiness tests.
Manage and coordinate Assurance cases for RNO and other partners as well (CTS / ASTRO / SACOFA) and responsible on Day End Report update
Closing orders in portal and responsible to update in all related system until order completion
Perform courtesy call to the Maxpert and verification call to customers after site visit completionto verify on connection status and any Non-Standard charges on site
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM2,400.00 per month
Schedule:
- Fixed shift
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
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