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Application Support
3 weeks ago
**Position Title: Application Support**
**Industry: Information Technology & Services (HR Software Provider)**
**Location: Taman Tampoi Indah, Johor Bahru**
**Working mode: Hybrid (Mon & Fri - Home, Tue to Thurs - Office)**
**Responsibilities**:
- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
**Requirements**:
- May require an associate degree in a related area. At least 2 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility - responsibilities may require occasional evening and weekend work.
- Basic knowledge in SQL is an added advantage.
**Company Benefits**:
- Fixed Bonus (0.5)
- Annual leave (14 days)
- KPI Bonus (2 months; depends performance)
- Public holiday (if on Sunday replace on Mon; if on Sat will get replacement leave)
- Medical Card (cover for wife and children as well)
- Dental Card
- Company trip
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your expected salary?
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