Strategy and Change Analyst
2 weeks ago
-Job description
**Business: Markets and Securities Services Operations (MSSO)**
**Open positions: 1**
**Role Title: Strategy and Change Analyst - Operations Optimisation (OpOp)**
**Global Career Band: G6**
**Location **_(Country / City)_**: Malaysia**
**Recruiter Name**: Durrga Silvarajah**
**Why join us?**
Operations Optimisation (better known as Op Op across MSS Operations) forms part of the wider MSSO Strategy and Change team.
OpOp is a significant programme of work taking place across the entire MSSO footprint and forms part of the MSS Operations (MSSO) Rubix programme.
Our offering and book of work demands a need for a strong Change professional to join the team.
**The Opportunity**:
You’ll be responsible for overseeing your own book of work and deliverables and managing all or some of the associated activities during OpOp venture implementation.
They will also be responsible for providing updates to stakeholders within the project (venture / wave) construct and are required to act independently and with flexibility, mutlitasking but still ensuring strong attention to detail in line with the HSBC Change Framework, and NFR standards.
**What you’ll do**:
The role is located within the existing Operations Optimisation change team and the individual will be required to work closely with all MSSO BAU teams; across Trading Hubs, Operational Hubs and Sites.
They will be required to manage OpOp ventures across MSSO, conduct and deliver OpOp tool training, as well as providing MSSO colleagues with OpOp 1:1 tool coaching.
Requirements
**What you will need to succeed in the role**:
- Building relationships with all MSSO colleagues.
- Building relationships with all Operations sites/teams, Business, Technology, and wider change team members.
- Good Operations Management experience &/or skills.
- Good Process Improvement experience &/or skills.
- Managing the set-up and deployment of OpOp ventures across MSSO.
- Managing the execution of OpOp ventures (8-16 weeks).
- Ensure the impact of OpOp on MSSO colleagues is positive.
- Working on the sustainability of the OpOp programme and values across MSSO.
- Aid in the design of suitable solutions or change intervention (working with Automation colleagues to locate technology solutions to process issues).
**What additional skills will be good to have?**
- Managing escalation issues and queries.
- Ensure that any dependencies are fed into wider Programmes and Projects (via your manager).
- Ensuring that all project documentation is produced to the highest quality, on time and with appropriate signoffs obtained.
- Capturing, analysing, and documenting of MSSO business processes (where necessary)
- Communicating progress, status and updates to Programme Manager, Change Leads, Functional Heads and MSSO ExCo members (where required).
- Devising change interventions such as training.
- Devising communication plans (marketing and selling the OpOp offering across MSSO).
- Working with / alongside or under authorized external consulting groups on venture deployment, training, execution &/or delivery.
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