Customer Service Representative
4 weeks ago
Job Description:
Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that help us deliver on our mission by guiding customers through their challenges and solving problems each day. The Customer Service Representative reports into the Customer Service Manager and is given an opportunity to develop new skills and overcome obstacles each day in a fast-paced environment.
A day in the life of a Customer Service Representative is fast-paced and highly variable based on customer volume and demand. The Customer Service Representative is an individual contributor tasked with providing Huntsman Performance Product highest caliber of customer service through direct interactions.
As a Customer Service Representative, you will be supporting the respective Regional Commercial Managers. You will be working together with the Supply Chain Team to ensure smooth order process and delivery.
As a Customer Service Representative you will:
End to end order management from order placement to final invoicing
Advocate for customers, taking ownership of the resolution journey
Collaborate with teammates, support personnel, and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions
Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly
Demonstrate strong business and strategic acumen to balance both the customer and business goals
Respond to product inquiries and answer order status questions
Uphold processes and policies in support of organizational goals
Execute against organizational SLAs for customer service
Balance rapidly shifting priorities through multitasking and flexibility
Maintain positive attitude in the face of customer concerns
Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require
What skills and experiences are we looking for?
University degree or above, preferably major in Chemical/ Trade (or)
Minimum 3-5 years relevant experience, chemical industry is a plus
Indent sales order management, SOX Order to Cash management, Incoterms
Experience in handling DG cargo, managed products such as IBC, drums, palletized containers and isotanks
High sense of responsibility, proactive attitude and independent, good interpersonal skills, good written & communication skills in English, Microsoft Excel, SAP
What can we offer?
Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.
Here, you can make an impact and make a difference. Come join us.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to
for Company’s Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 30 countries around the world, employing over 9,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on. Here, you can make an impact and make a difference. Come join us.
Additional Locations:
-
Customer Service Specialist
1 week ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hellocare Sdn Bhd Full timeWe are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels._ Responsibilities: _ To complete daily duty on time. To provide and support customer...
-
Mps Services Customer Service Representative
2 weeks ago
Kuala Lumpur, Malaysia Schlumberger Full time**Customer Service Representative**: - Technology | Manufacturing**Mission**: - The Customer Service Representative is responsible for providing and maintaining updated information for customers.**Responsibilities**: - These responsibilities are activities that correspond to the metro stops and key processes.- Invoice Intercompany Customer - Process...
-
Customer Service Representative
2 weeks ago
Kuala Lumpur, Malaysia GlobalBlue_IT Full timeThe Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...
-
Customer Service Representative
4 weeks ago
Kuala Lumpur, Malaysia Brandt Business Service Full time**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Malaysia Endless Cafe Full time**This is a long term position** **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and...
-
Customer Service Representative
4 weeks ago
Kuala Lumpur, Malaysia growthfn Full time**Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
4 weeks ago
Kuala Lumpur, Malaysia growthfn Full time**Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
24 hours ago
Kuala Lumpur, Malaysia growthfn Full time**Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
5 days ago
Kuala Lumpur, Malaysia growthfn Full time**Customer service representative duties**: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full timeThe RoleJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. Handle complaints and provide appropriate solutions. Maintain quality and standards by following company guidelines and policies.Skills & Experience Required Excellent and highly effective verbal and written...
-
Customer Service Representative A
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full timeThe job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...
-
Customer Service Representative A
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full timeThe job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...
-
Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full timeCustomer Service RepresentativeKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....
-
MPS Services Customer Service Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full timeMPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...
-
MPS Services Customer Service Representative
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full timeMPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...
-
Customer Service Representative A
3 weeks ago
Kuala Lumpur, Malaysia The Cigna Group Full timeDelivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry...
-
MPS Services Customer Service Representative
1 month ago
Kuala Lumpur, Malaysia Schlumberger Full timeMPS Services Customer Service Representative Kuala Lumpur - Malaysia Customer Service Representative Technology | Manufacturing Mission The Customer Service Representative is responsible for providing and maintaining updated information for customers. Responsibilities These responsibilities are activities that correspond to the metro...
-
Customer Service Representative A
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full timeDelivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry...
-
Customer Service Representative
3 weeks ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**THE OPPORTUNITY** Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Service Representative! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...
