Social Media Chat Support
3 weeks ago
**DUTIES AND RESPONSIBILITIES**:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
**Job Requirement**
- Bachelor’s Degree / Diploma with related experience
- Local Japanese at least having JLPT N2 Certificate
- Added advantage if have minimum 1-year experience in the role.
- Fresh Graduates is encouraged to Apply.
- Must able to Speak, Read and Write in Japanese Language
- Working Days: 5 days in a week
- Working Hours: 8 Hours
- Working Pattern: 24/7 Rotational Shift
- Must have minimum 12 Months Passport Validity
- Able to work in Malaysia Location (Kuala Lumpur)
- Working Visa and Employment Pass will be provided
**Salary**: RM6,900.00 - RM8,700.00 per month
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work on rotational shift?
- When is your availability date to join?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Japanese (preferred)
- English (preferred)
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