IT Application Shift Support
3 months ago
To provide troubleshooting (reading code/logs file/ databases) to resolve incident/issue
- To follow up, resolve and close all backlog cases/ incidents
- SLA Response time within 30 minutes upon retrieval of incident/cases
- Knowledge Management (retention, processes & procedure documentation)
- To provide SLA Management & Analytic measurement (monthly reporting on SLA attainment, incident volume analysis etc.)
- Troubleshooting issues relating to software such as MES.
- Supporting Hours: 8am to 8pm / 8pm to 8am support on rotating basis as per schedule arranged by Team Lead
- To support both China and local region.
**Job Requirements**:
- Minimum Diploma holder or above in Computer Science or equivalent practical experience
- Familiarity with Jira Servicedesk Ticketing System would be added advantage
- Ability to speak/read/write Mandarin is essential (Support China Region)
- Ability to work with a team and a good team player
- Excellent analytical and problems solving skills
- Highly self-motivated and directed.
- Able to work on monthly rotation shift pattern.
- Fresh graduate or just finished IT Intern in software or developer field are encouraged to apply
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,600.00 - RM3,400.00 per month
Schedule:
- Day shift
- Night shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- IT Support: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English, Malay (preferred)
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