IT Network Support

5 months ago


Bayan Lepas, Malaysia Ingenious Job Full time

**Responsibilities**:

- Monitor global network equipment availability and health.
- Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems. Proper escalation to next level in timely manner.
- Maintain network equipment configurations with SW updates and HW refreshes.
- Execute deployments of new network infrastructure, new OS features, configuration changes according to defined project specifications.
- Interface with equipment vendors and service providers and manage service request escalations.
- Communicate and collaborate with a global community of end users and team members.

**Experience Required**
- Minimum 2-4 years of relevant experience.
- Proficiency in Layer 2 and 3 network protocols.
- Basic Fortinet and Juniper OS knowledge, Cisco OS knowledge is a plus.
- Familiar with Cisco WiFi solutions, Juniper Wifi is a plus.
- Familiar with monitoring tools such as Solarwinds, Forti-analyzer.
- Excellent written, verbal, customer service, and documentation skills
- Strong analytical and problem-solving skills
- Ability to work and think independently with mínimal supervision.
- Be able to work after shift hours and weekends occasionally.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM5,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Application Question(s):

- Do you have knowledge in Fortinet, Juniper OS knowledge or Cisco OS knowledge ?
- What is you expected salary?
- How long is your notice period?

**Experience**:

- Layer 3 network protocols: 4 years (required)
- Cisco WiFi Solution/Juniper WiFi: 4 years (required)
- Solarwinds/Forti-analyzer: 4 years (required)


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