IT Support

**Responsibilities**:

- Provide single point of contact in supporting and escalation of all incidents and requests to regional IT stakeholders and vendors
- Provide day-to-day service level management and dispatch coordination, validate & analyze root cause issues to ensure all cases are managed, owned and resolved within the SLA time frame
- Ensure that all escalation process is adhered to, appropriate parties are notified and involved and all escalations are logged, tracked and managed
- Level 1.0 Application Support for Manufacturing, Quality, HR, ERP & IT systems
- Level 1.5 Application Support for OTA & CAMSTAR system
- Alert monitoring for Servers, Databases, Applications, Backups and Networks
- Deployment of manual patches, software upgrades etc.
- Vendor/ Supplier management for part handover, replacement and faulty repair
- Access Management

**Job Requirements**:

- Ability to speak/read/write Mandarin is essential (Support China Region)
- 3 or 4 days work weekly on rotating basis
- Able to work in a team and collaborate with other teams as and when needed
- Basic understanding of IT software installation, hardware troubleshooting, printer setup and network configuration
- Actively willing to learn, hardworking, disciplined, and responsible
- Able to multi-task and remain calm under tight schedules
- Familiar with manufacturing industries or 1 year IT helpdesk practical experience would be added advantage
- Fresh graduates are more than welcome to apply

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,200.00 - RM3,200.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Night shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT Support: 1 year (preferred)