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Customer Service Advisor
2 weeks ago
Customer Service Advisor (General)
- **Provide customers' support through voice & non-voice channels.**:
- **Response to customers' inquiries and questions based on knowledge acquired.**:
- **Handle upset customers' inquiries positively and professionally.**:
- **Demonstrates effective writing skills**:
- **Response effectively in moderate stressful situations.**:
- **Meet all key performance indicators set by the company and client**:
- **Adhered to any given work schedules including graveyard shift and even public holidays**:
- **Responds to escalated and unresolved calls from less experienced advisors.**:
- **Participate in additional training courses as and when required.**:
- **Perform all other related duties that may be assigned from time to time.**:
- **Provide effective team support to the superior and team members**:
- **Adhered to Company's rules and regulations throughout the employment service.**
A. Minimum Education Requirement
- **Diploma / Degree in any discipline**
B. Minimum Relevant Work Experience
- **2 years' customer service experience**:
- **Fresh graduates are welcome to apply**
C. Minimum Training Required
- **Fast learner and independent**
D. Skills
- **Minimum bi-lingual proficiency, tri-lingual and above is preferred.**:
- **Language proficiency in **Mandarin **and **English **is mandatory**
E. Preferred Qualifications
- **Passion in helping the team members to reach the higher goal**:
- **Proven good CSAT (Customer's Satisfaction) or KSAT (Client's Satisfaction) past records**:
- **Passion in helping client and their customers during escalation**:
- **Must complete all required client’s core and continual education training modules**:
- **Knowledge and/or experience with Microsoft Outlook, IE, type 40 WPM, Proficient in MS Office**
**Job Type**: Contract
Contract length: 12 months
Pay: Up to RM3,800.00 per month
工作语言:
- Japanese (必填)
通勤能力:
- Bayan Lepas (必填)
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