Technical Solutions Advisor for Customer Growth

1 day ago


Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full time

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Company Overview

TE Connectivity Corporation is a global company that enables customers to unleash their potential. Our diverse teams work together to create a safer, more sustainable, and connected world.

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience. We provide global service to Customers and Distributors, driving growth for the organization.

About the Role

A Day in the Life of a Technical Solutions Advisor:

  • Deliver an exceptional customer experience by advising on products, services, and capabilities to meet customer needs.
  • Sell the value propositions of TE Connectivity products and services.
  • Establish new opportunities with prospective customers through outbound calling.
  • Communicate with end customers via telephone, email, and chat to resolve technical questions.
  • Liaise with internal support areas to resolve customer inquiries and requests.
  • Nurture and grow small and medium customers pipeline opportunities via Salesforce.
  • Work with TE franchised distributors to provide quotations and order fulfillment.
  • Promote TE portfolio of products to drive revenue.
Key Performance Indicators

We measure success by:

  • Customer Effort Score (CES)
  • Opportunity Conversion
  • Revenue Growth
What You'll Need

To succeed in this role, you'll need:

  • Bachelor's degree in a technical or business field
  • Demonstrated problem-solving skills, influencing abilities, and effective feedback
  • Strong verbal, written, and presentation skills
  • Proven ability to initiate, organize, and complete multiple tasks
  • Consultative selling experience desired
  • Relevant product or industry experience a plus
  • Team player, critical thinker, self-motivator, and proactive positive attitude
  • Mandarin language skills required


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