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Customer Experience Specialist

2 weeks ago

Bayan Lepas, Penang, Malaysia TE Connectivity Full time

Empowering Customers with Innovative Solutions

About Us

TE Connectivity is a leading global provider of connectivity and sensing solutions for a wide range of industries. Our mission is to empower our customers to succeed by providing innovative solutions that improve their business outcomes.

About the Role

We are looking for a skilled Sales and Technical Consultant to join our team As a Sales and Technical Consultant, you will work closely with customers to understand their technical needs and provide expert guidance on our products and services. You will be responsible for delivering exceptional customer experiences, selling the value propositions of our products and services, and promoting revenue growth.

The ideal candidate will have strong problem-solving skills, influencing abilities, and effective communication skills. They will also possess consultative selling experience and relevant product or industry knowledge. Mandarin speaking, writing, and typing skills are required.

Key Responsibilities
  • Deliver extraordinary customer experiences through technical advice and support
  • Sell the value propositions of our products and services
  • Establish new opportunities with prospective customers and contacts
  • Communicate with end customers via various channels to resolve technical questions and propose options and solutions
Requirements

To succeed in this role, you will need:

  • Demonstrated problem-solving skills, influencing abilities, and effective communication skills
  • Strong verbal, written, and presentation skills
  • Proven ability to initiate, organize, and complete multiple tasks in a timely manner
  • Mandarin speaking, writing, and typing skills