Customer Service Staff Specialist

4 days ago


Bayan Lepas, Penang, Malaysia ams OSRAM Full time
Customer Service Staff Specialist (Korean Proficiency Required)

Description

Order Management

  • Daily fulfillment monitoring and follow up in case of order delinquency and allocation
  • Playing an active role to ensure transparent communication on demand/supply situation fully aligned with all internal key stakeholders
  • Resolve demand/supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues or allocation champions
  • Proactive identification and remediation of further demand/Order supply constraints
  • Supports rescheduling requests which include pull in, push out and cancellation requests of orders with proper approval obtained
  • Triggers shipment release and coordinates Emergency Shipments, including weekend shipments, when necessary
  • Coordination of drop shipments with distributor, end customer, SCM OM, SCM VKL and SCM Traffic when there is a need to shorten the routing period
  • Ensuring RMA, credit and debit issues are processed with proper approvals in a timely manner
  • Provide support to ams OSRAM Sales Managers and Osram distributors on their enquiries, which involves active communication with different groups of internal people from all levels of management.
  • Credit and Debit Request and Approval, including Price Protection Claim
  • Quarterly/Yearly price revisions (for selected end customers) in the system to minimize and ensure the issuance of CNDN within a specific timeframe.
  • Order entry for customer's release PO by mail
  • Consignment management which includes monitoring of ageing consignment stock and buffer stock level that does not exceed 4 weeks of inventory.
  • Coordinate customized label, COC/COO request from the customer

Customer Master Data

  • Customer Master Database maintenance and EUM check
  • End customer registrations for distributors, including seamless end customer shift from one Distributor to another
  • Reporting purpose
  • Microsoft Excel skills (few basic formulas)
  • BI (Business Intelligence) SAP BW warehouse report, basic skill to refresh data from BW.

Requirement

  • Preferred language is Korean (To manage clients in Korea market).
  • Sound knowledge and having at least 3 years of hands-on experience in SAP tools.
  • Good experience in SAP Order Management, Material Master, Customer Master, Business Warehouse data
  • Good to have project management skills
  • Good exposure and experience in Power BI, SAP BI business intelligence
  • Experience in Reporting analysis, Microsoft Excel tool
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service and Supply Chain
Industries
  • Semiconductor Manufacturing and Appliances, Electrical, and Electronics Manufacturing
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