Customer Service Staff Specialist
4 days ago
Description
Order Management
- Daily fulfillment monitoring and follow up in case of order delinquency and allocation
- Playing an active role to ensure transparent communication on demand/supply situation fully aligned with all internal key stakeholders
- Resolve demand/supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues or allocation champions
- Proactive identification and remediation of further demand/Order supply constraints
- Supports rescheduling requests which include pull in, push out and cancellation requests of orders with proper approval obtained
- Triggers shipment release and coordinates Emergency Shipments, including weekend shipments, when necessary
- Coordination of drop shipments with distributor, end customer, SCM OM, SCM VKL and SCM Traffic when there is a need to shorten the routing period
- Ensuring RMA, credit and debit issues are processed with proper approvals in a timely manner
- Provide support to ams OSRAM Sales Managers and Osram distributors on their enquiries, which involves active communication with different groups of internal people from all levels of management.
- Credit and Debit Request and Approval, including Price Protection Claim
- Quarterly/Yearly price revisions (for selected end customers) in the system to minimize and ensure the issuance of CNDN within a specific timeframe.
- Order entry for customer's release PO by mail
- Consignment management which includes monitoring of ageing consignment stock and buffer stock level that does not exceed 4 weeks of inventory.
- Coordinate customized label, COC/COO request from the customer
Customer Master Data
- Customer Master Database maintenance and EUM check
- End customer registrations for distributors, including seamless end customer shift from one Distributor to another
- Reporting purpose
- Microsoft Excel skills (few basic formulas)
- BI (Business Intelligence) SAP BW warehouse report, basic skill to refresh data from BW.
Requirement
- Preferred language is Korean (To manage clients in Korea market).
- Sound knowledge and having at least 3 years of hands-on experience in SAP tools.
- Good experience in SAP Order Management, Material Master, Customer Master, Business Warehouse data
- Good to have project management skills
- Good exposure and experience in Power BI, SAP BI business intelligence
- Experience in Reporting analysis, Microsoft Excel tool
- Mid-Senior level
- Full-time
- Customer Service and Supply Chain
- Semiconductor Manufacturing and Appliances, Electrical, and Electronics Manufacturing
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