Customer Service Specialist
6 days ago
We are seeking a highly skilled Customer Service Specialist to join our team at ams OSRAM. As a key member of our Customer Service and Supply Chain department, you will play a critical role in ensuring seamless communication with our clients and stakeholders.
- Daily fulfillment monitoring and follow-up in case of order delinquency and allocation
- Playing an active role to ensure transparent communication on demand/supply situation fully aligned with all internal key stakeholders
- Resolve demand/supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues or allocation champions
- Proactive identification and remediation of further demand/Order supply constraints
- Supports rescheduling requests which include pull in, push out and cancellation requests of orders with proper approval obtained
- Triggers shipment release and coordinates Emergency Shipments, including weekend shipments, when necessary
- Coordination of drop shipments with distributor, end customer, SCM OM, SCM VKL and SCM Traffic when there is a need to shorten the routing period
- Ensuring RMA, credit and debit issues are processed with proper approvals in a timely manner
- Provide support to ams OSRAM Sales Managers and Osram distributors on their enquiries, which involves active communication with different groups of internal people from all levels of management.
- Credit and Debit Request and Approval, including Price Protection Claim
- Quarterly/Yearly price revisions (for selected end customers) in the system to minimize and ensure the issuance of CNDN within a specific timeframe.
- Order entry for customer's release PO by mail
- Consignment management which includes monitoring of ageing consignment stock and buffer stock level that does not exceed 4 weeks of inventory.
- Coordinate customized label, COC/COO request from the customer
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Customer Experience Specialist
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customer service specialist i
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