Technical Customer Support Specialist

4 days ago


Bayan Lepas, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Job Description:

We are seeking a highly motivated and skilled Technical Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be fluent in Mandarin, and have a strong understanding of customer service principles.

About the Role:

  • The successful candidate will provide timely support to customers through various communication channels, including inbound phone calls and email.
  • They will also be responsible for processing payments and handling confidential client information with precision and care.
  • Maintaining high-quality service standards is crucial in this role, and the successful candidate will strive to identify and escalate priority issues when necessary.

Key Responsibilities:

  • Support customers with placing online orders and resolving any related issues.
  • Provide proactive assistance to mitigate risks to the client's brand and customer loyalty.
  • Work collaboratively with the team to maintain and improve service quality.

Requirements:

  • Fluency in Mandarin is essential for this role.
  • Excellent communication and problem-solving skills are also required.
  • A strong understanding of social media and customer service principles is desirable.


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