Technical Support Specialist

3 days ago


Bayan Lepas, Penang, Malaysia Siemens Digital Industries Software Full time

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Our Product Lifecycle Management (PLM) software enables companies to conceive and manufacture innovative products. With our Digital Enterprise portfolio, we provide end-to-end solutions that support customers in achieving greater efficiency and flexibility.

We are seeking an Application Support Engineer to join our team globally. This role will involve handling customer inquiries and problems reported through our support portal or by phone. The successful candidate will be responsible for solving configuration and implementation problems for our end customers, documenting scenarios, and forwarding information to the development team for issue resolution. Additionally, they will contribute to writing knowledge base articles explaining problems and solutions, which will be published on our support portal to assist other customers with similar questions and issues.

The ideal candidate will possess excellent communication skills, analytical skills, and the ability to quickly understand and assess customer-reported problems. They will also have experience working in software tools, product design, quality, and production environments in the F&B, Chemicals, or Laboratory related industry. As a mid-senior level position, this role offers opportunities for growth and professional development within the company.

  • Solving customer problems and inquiries
  • Configuring and implementing software solutions
  • Documenting scenarios and forwarding information to the development team
  • Writing knowledge base articles


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