Customer Service Team Leader

6 days ago


Bayan Lepas, Penang, Malaysia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Opportunity:

  • Develop and maintain professional customer relationships.
  • Support account management and transaction processing.
  • Provide product and technical support for customer transactions, feedback, and requests.
  • Liaise with internal and external stakeholders to ensure contractual obligations and service standards are met.
  • Respond to customer queries and resolve issues according to customer agreements and processes.
  • Lead teams to achieve operational goals and objectives, requiring specialist experience in the work function.

What you'll need to succeed:

  • Excellent interpersonal and relationship-building skills with stakeholders at all levels.
  • Proven experience in account management, transaction processing, and providing technical/product support.
  • Strong problem-solving and customer service capabilities.
  • Leadership experience in guiding teams to achieve objectives.
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