Customer Experience Associate

5 days ago


Bayan Lepas, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

About Us:

We are a dynamic and innovative organization dedicated to providing exceptional customer experiences. Our company values diversity, inclusion, and teamwork, creating a collaborative environment where our employees can thrive.

Job Details:

  • As a customer experience associate, you will be responsible for supporting customers through various communication channels, including phone calls and email.
  • You will process payments and handle confidential client information with care.
  • Proactive issue escalation and resolution are critical aspects of this role.

Responsibilities:

  • Assist customers in placing online orders and resolving related issues promptly.
  • Collaborate with the team to foster a culture of continuous improvement.
  • Play a key role in maintaining high-quality service standards.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with social media platforms and customer service principles.


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