Sales and Marketing Associate

4 days ago


Bayan Lepas, Penang, Malaysia Zebra Technologies (M) Sdn Bhd Full time
About the Job

Zebra Technologies (M) Sdn Bhd is seeking an experienced Lead Generation Specialist to join our Ecommerce II team.

The successful candidate will be responsible for handling inbound sales-related calls, chats, web enquiries, and emails from prospects and customers while supporting Ecommerce operations.

Key responsibilities include:

  • Handling inbound sales-related calls, chats, web enquiries, and emails from prospects and customers.
  • Qualifying and routing leads according to routing rules.
  • Providing information about products, solutions, and services to influence sales conversion.
  • Maintaining and accurately updating customer's enquiry into the lead management database.

The ideal candidate will possess strong customer service skills, problem-solving abilities, and experience working in a call center environment.

Responsibilities
  1. Optimize the amount of one-time buyers who become repeat purchasers and eventually loyal customers.
  2. Act as a filter to provide quality leads to our sales team, ensuring a higher closure rate.
  3. Work on tactical campaigns such as Event tele-boosting, confirmation and follow-up, Data verification projects, List building projects, out-bound calling.
Skills and Qualifications
  • Degree or discipline in Business Administration or Marketing.
  • 2 years or more experience within the Call Center Environment.
  • Results-driven and action-oriented.
  • Ability to work in a team.
  • Understanding of excellent customer service.


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