Customer Experience Expert

7 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time

Overview

The Client Success Specialist plays a pivotal role in ensuring seamless customer experiences. This involves responding to customer inquiries, addressing concerns, and providing timely information via phone calls and email channels.

This specialist serves as the primary contact for customers using our website shopping channel, embodying the brand's values of responsibility, quality, and excellence.

Key Responsibilities

  1. Manage customer interactions with professionalism and empathy.
  2. Cultivate strong relationships with clients to build trust and loyalty.
  3. Identify and escalate priority issues through designated channels.
  4. Maintain accurate records and confidentiality of client data.

Requirements

  1. Bachelor's Degree or equivalent in any field.
  2. Demonstrated English proficiency (B2 level) for effective communication.
  3. Minimum 6 months of experience in customer support or related fields.

Tech Skills

  1. Proficient typing skills with high accuracy.
  2. Familiarity with Microsoft Windows and Office applications.

Benefits

  • Opportunity to work in a dynamic team environment.
  • Continuous learning and skill enhancement opportunities.
  • A supportive culture that fosters growth and development.


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