solution consultant iv
3 days ago
Select how often (in days) to receive an alert:
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job OverviewThe Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.
Job DescriptionA Day in the Life of a TE Solution Consultant:
• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
• Work with TE franchised distributors to provide quotations and order fulfillment.
• Promote TE portfolio of products to drive revenue.
KPIs:
Customer Effort Score (CES), Opportunity Conversion, Revenue Growth
What your background should look like:
Education:
Bachelors technical or business degree preferred or equivalent experience
Skills & Experience:
- Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback
- Strong verbal, written, and presentation skills.
- Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
- Demonstrates ability to share creative and new ideas.
- Consultative selling experience desired.
- Relevant product or industry experience a plus.
- Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
- A passion for serving customers.
- Mandarin speaking, writing and typing is required.
- One to two years working experience is preferred, fresh graduates are welcome for the application as well.
Building Effective Teams, Managing and Measuring Work, Motivating Others, SET: Strategy, Execution, Talent (for managers), Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
BAYAN LEPAS PENANG, 07, MY, 11900
City: BAYAN LEPAS PENANG
State: 07
Country/Region: MY
Travel: None
Requisition ID: 132401
Function: Customer Service
#J-18808-Ljbffr-
Digital Solutions Consultant
1 day ago
Bayan Lepas, Penang, Malaysia Dell Full timeAt Dell Technologies, we are dedicated to empowering our customers to thrive in the ever-evolving digital landscape. As an Inside Solutions Architect for APJC, you will play a pivotal role in delivering innovative technology solutions that drive human progress.This is an exceptional opportunity to join our presales team in Malaysia and contribute to shaping...
-
Automation Solutions Sales Consultant
3 days ago
Bayan Lepas, Penang, Malaysia OMRON Group Full timeJob OverviewThe position of Automation Solutions Sales Consultant plays a vital role in driving sales growth and ensuring effective sales operations within the organization by supporting and collaborating with other departments to achieve sales targets, maintain strong customer relationships, and contribute to the overall success of the company.Main...
-
Technical Solutions Expert
3 days ago
Bayan Lepas, Penang, Malaysia TE Connectivity Full timeUnleash Your Potential with TE ConnectivityAbout UsAt TE Connectivity, we empower our employees to make a meaningful impact on the world. Our diverse team of experts collaborates to drive innovation and create sustainable solutions for a connected world.About the RoleWe are seeking a talented Solution Consultant to join our team! As a Solution Consultant,...
-
Consultative Sales and Service Professional
2 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeAbout the RoleWe are looking for a talented Consultative Sales and Service Professional to join our team at Teleperformance. The successful candidate will be responsible for providing exceptional customer experiences through effective communication and problem-solving skills.The ideal candidate will have a strong background in customer service, sales, and...
-
Sales Consultant
1 day ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeJob OverviewThe Technical Support Specialist provides timely support to customers through available communication channels (email and chat).Key ResponsibilitiesField inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.Troubleshoot client products as needed to resolve each call the first time.Meet...
-
Customer Solutions Expert
24 hours ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeJob ResponsibilitiesField inbound calls and demonstrate the correct sales and customer experience behaviors throughout the interaction.Take a consultative approach to uncovering needs and forming solutions of new products and services that can help businesses succeed.Troubleshoot client products as needed to resolve each call on the first attempt.Additional...
-
Lead Developer
6 days ago
Bayan Lepas, Penang, Malaysia EPS Consultants Full timeRole SummaryThis Senior Software Engineer position involves working with a talented team to design and develop system architecture, components, modules, and interfaces that meet business goals and technology strategy.About the JobWe are looking for an experienced Senior Software Engineer who can take on the responsibility of leading our development team. The...
-
Customer Success Consultant
7 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeKey ResponsibilitiesField inbound calls and ensure a seamless customer experience.Take a consultative approach to understand client needs and offer tailored solutions.Meet sales targets and drive business growth.Demonstrate exceptional interpersonal skills and the ability to thrive in a dynamic environment.We are looking for individuals who are passionate...
-
Inside Solutions Architect
2 days ago
Bayan Lepas, Penang, Malaysia Dell Full timeInside Solutions Architect (iSA) for APJCAt Dell Technologies, we are committed to creating innovative technologies that drive human progress. Our goal is to help our customers thrive in this constantly evolving digital world by delivering essential technology solutions to help move them forward. Powered by a workforce that values and celebrates different...
-
Sales and Technical Consultant
3 days ago
Bayan Lepas, Penang, Malaysia TE Connectivity Full timeUnlocking Business Success with Expert GuidanceAbout UsAt TE Connectivity, we believe in empowering our customers to achieve business success through expert guidance and innovative solutions. Our team of experienced professionals works closely with customers to understand their technical needs and provide tailored solutions that meet their requirements.About...
-
Insurance Industry Consultant
7 days ago
Bayan Lepas, Penang, Malaysia Prudential BSN Takaful Berhad Full timePrudential BSN Takaful Berhad is committed to providing exceptional customer experiences and driving business growth through innovation and excellence. As a Sales Consultant, you will be part of a dynamic team that is passionate about delivering outstanding results and making a positive impact in the lives of our customers.We are seeking highly motivated and...
-
Technical Solutions Advisor for Customer Growth
2 hours ago
Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full timeSelect how often to receive an alert.Company OverviewTE Connectivity Corporation is a global company that enables customers to unleash their potential. Our diverse teams work together to create a safer, more sustainable, and connected world.The Solution Center Team supports the Enterprise to drive Customer Growth and Experience. We provide global service to...
-
Senior Manufacturing Engineer Position
5 days ago
Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full timeAs a Manufacturing Engineer at TE Connectivity Corporation, you will play a critical role in driving business growth and improving operational efficiency. Your expertise in production engineering will enable you to tackle complex challenges and develop innovative solutions that meet the needs of our customers.Key ResponsibilitiesProject Management(i) Manage...
-
IT Systems Architecture Expert
6 days ago
Bayan Lepas, Penang, Malaysia EPS Consultants Full timeWhat We OfferEPS Consultants offers a competitive compensation package, excellent benefits, and opportunities for professional growth and development.About EPS ConsultantsEPS Consultants is a dynamic and innovative company that specializes in providing IT solutions to businesses. Our team of experts works closely with clients to understand their unique needs...
-
Customer Experience Specialist
3 days ago
Bayan Lepas, Penang, Malaysia TE Connectivity Full timeEmpowering Customers with Innovative SolutionsAbout UsTE Connectivity is a leading global provider of connectivity and sensing solutions for a wide range of industries. Our mission is to empower our customers to succeed by providing innovative solutions that improve their business outcomes.About the RoleWe are looking for a skilled Sales and Technical...
-
Business Development Specialist
7 days ago
Bayan Lepas, Penang, Malaysia Prudential BSN Takaful Berhad Full timePrudential BSN Takaful Berhad is a leading family takaful operator in Malaysia, renowned for its customer-centric approach and innovative solutions. Our company fosters an environment that values employee development, outstanding performance, and community engagement through various initiatives.This role is a full-time hybrid position at Prudential BSN...
-
Business Development Representative
7 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeThe role of a Technical Support and Sales Expert at Teleperformance requires you to provide exceptional customer experience while meeting sales targets. As part of our dynamic team, you will be responsible for fielding inbound calls, taking a consultative approach to uncover client needs, and offering solutions that help their businesses succeed.Key...
-
Inbound Sales and Support Expert
2 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeAbout the JobWe are looking for a talented Inbound Sales and Support Expert to join our team at Teleperformance. The successful candidate will be responsible for providing exceptional customer experiences through effective communication and problem-solving skills.The ideal candidate will have a strong background in customer service, sales, and communication...
-
Customer Relationship Building Specialist
2 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeAbout the PositionWe are seeking a highly skilled Customer Relationship Building Specialist to join our team at Teleperformance. As an Inbound Sales Representative, you will be responsible for building strong relationships with customers through effective communication and problem-solving skills.The ideal candidate will have a strong background in customer...
-
Sales and Customer Experience Representative
2 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeAbout the RoleWe are seeking a highly skilled and motivated Sales and Customer Experience Representative to join our team at Teleperformance. As an Inbound Sales Representative, you will be responsible for providing timely support to customers through various communication channels.The ideal candidate will have a strong background in customer service, sales,...