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Customer Solutions Expert

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
Job Responsibilities
  • Field inbound calls and demonstrate the correct sales and customer experience behaviors throughout the interaction.
  • Take a consultative approach to uncovering needs and forming solutions of new products and services that can help businesses succeed.
  • Troubleshoot client products as needed to resolve each call on the first attempt.

Additional responsibilities include meeting metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales, while maintaining extraordinary interpersonal skills and the ability to thrive in a high-volume, dynamic environment.