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Inbound Sales and Support Expert

2 weeks ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
About the Job

We are looking for a talented Inbound Sales and Support Expert to join our team at Teleperformance. The successful candidate will be responsible for providing exceptional customer experiences through effective communication and problem-solving skills.

The ideal candidate will have a strong background in customer service, sales, and communication skills. They will be able to effectively interact with customers, understand their needs, and provide solutions that meet their expectations.

Key Responsibilities:

  1. Provide timely support to customers through available communication channels.
  2. Take a consultative approach to uncovering customer needs and forming solutions that drive business success.
  3. Offer resolution within our scope of support, providing direction for third-party resolution or consultation regarding a paid solution as appropriate.
  4. Troubleshoot client products as needed to resolve each call on the first attempt.

Requirements:

  • Bachelor's Degree or equivalent in any discipline.
  • B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
  • Minimum 6 months work experience in customer support in any industry.