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Application Support Expert Wanted

2 weeks ago

Bayan Lepas, Penang, Malaysia Biomed Global Full time
About the Role

The successful candidate will be responsible for providing technical support to customers and ensuring they receive high-quality service. They will also be involved in planning and conducting courses/seminars/workshops on products for customers.

Responsibilities and Duties
  • Manage customer inquiries and provide technical support to resolve issues
  • Conduct instrument installation or refresher training for customers
  • Plan, organize, and conduct courses/seminars/workshops on products for customers
  • Collaborate with sales representatives to meet demonstration commitments
  • Provide regular feedback and reports on market and competitive situations
  • Prepare weekly activities report to the Supervisor when required
  • Comply with ISO quality management system requirements
Essential Skills and Qualifications
  • Bachelor's degree (Master's degree is a plus) in Biomedical Sciences or Medical Laboratory Technology
  • Minimum of 1-2 years of working experience in application support field, clinical laboratory, or related
  • Effective communication skills to articulate technical information clearly
  • Responsible, independent, well-organized, and a good team member
Preferred Qualifications
  • Preferably with 1-2 years in the lab/application support field
  • Good understanding of current medical laboratory methodologies, protocols, and QC