IT Technical Support Expert

2 weeks ago


Bayan Lepas, Penang, Malaysia Metacloud Solution Full time

Our goal is to empower our clients to succeed by providing them with the right tools and support. In this role, you will be responsible for delivering exceptional technical support to our clients and ensuring that they receive the highest level of service.

Job Description:
  • Providing technical support to clients via phone, email, and chat.
  • Resolving technical issues in web applications through efficient troubleshooting and problem-solving skills.
  • Collaborating with cross-functional teams to achieve business objectives.
  • Maintaining accurate records of client interactions and technical issues resolved.
  • Continuously improving processes and procedures to enhance customer satisfaction.
Requirements:
  • Candidates must possess excellent communication and interpersonal skills.
  • Experience in IT/Computer-Network/System/Database administration is preferred.
  • Ability to work independently and as part of a team.
  • Proficient in Mandarin and English as this role requires interaction with Mandarin-speaking clients from China.

We offer a dynamic and exciting work environment where you can grow and develop your skills. Our company culture emphasizes teamwork, innovation, and continuous learning.



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