Technical Support Professional

4 days ago


Bayan Lepas, Penang, Malaysia Critical Manufacturing Malaysia Full time

Critical Manufacturing Malaysia is dedicated to empowering high-performance operations in the industry with innovative MES software.

We have a global presence, but our main technical center is in Porto, Portugal, where we develop a state-of-the-art solution for various industries.

Job Summary:

We are seeking a Technical Support Professional to provide primary support by dealing with customer requests and continuous improvement of support procedures.

Key Responsibilities:
  1. Provide application support and deal with customer inquiries
  2. Continuously improve support procedures, tools, and runtime environment
  3. Interact with internal Product teams to troubleshoot and resolve complex problems
  4. Log and track issues ensuring customers are kept aware of progress
Requirements:

To be successful in this role, you must have:

  1. Degree in Computer Science/Information Technology or related field
  2. More than 5 years in application support
  3. Excellent interpersonal and communication skills
  4. Time management, organization, and prioritization
  5. Attention to detail – thorough in work carried out
  6. Teamwork – working together to meet deadlines
  7. Initiative – seeking continuous improvement and implementing best practice in technology environment
  8. Self-motivated and creative in all aspects of your work
  9. Excellent English skills – spoken and written
Desirable Skills:

The following skills are highly desirable:

  1. Programming skills (C#, Typescript) would be beneficial, although this is not a programming role
  2. Experience with SQL Server would be an asset
  3. Experience with scripting languages (ex: Powershell, Bash)


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