Technical Support Professional
4 days ago
Critical Manufacturing Malaysia is dedicated to empowering high-performance operations in the industry with innovative MES software.
We have a global presence, but our main technical center is in Porto, Portugal, where we develop a state-of-the-art solution for various industries.
Job Summary:We are seeking a Technical Support Professional to provide primary support by dealing with customer requests and continuous improvement of support procedures.
Key Responsibilities:- Provide application support and deal with customer inquiries
- Continuously improve support procedures, tools, and runtime environment
- Interact with internal Product teams to troubleshoot and resolve complex problems
- Log and track issues ensuring customers are kept aware of progress
To be successful in this role, you must have:
- Degree in Computer Science/Information Technology or related field
- More than 5 years in application support
- Excellent interpersonal and communication skills
- Time management, organization, and prioritization
- Attention to detail – thorough in work carried out
- Teamwork – working together to meet deadlines
- Initiative – seeking continuous improvement and implementing best practice in technology environment
- Self-motivated and creative in all aspects of your work
- Excellent English skills – spoken and written
The following skills are highly desirable:
- Programming skills (C#, Typescript) would be beneficial, although this is not a programming role
- Experience with SQL Server would be an asset
- Experience with scripting languages (ex: Powershell, Bash)
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