Technical Support Specialist

5 days ago


Bayan Lepas, Penang, Malaysia VeecoTech Web & Ecommerce Sdn. Bhd Full time
Company Overview

VeeTech Web & Ecommerce Sdn. Bhd is a leading Malaysia IT solution company, specialising in helping businesses achieve success through software, mobile app & web development, customisation, cyber security, SEO and online marketing.

About the Role

We are looking for a Technical Support Specialist to join our team. The successful candidate will be responsible for conducting presentations to demonstrate the benefits of our products to potential clients, establishing and maintaining healthy relationships with clients, ensuring quality of service by developing a thorough knowledge of technical specifications and other features of employers' systems and processes.

The ideal candidate will have excellent communication skills, be customer-oriented at all times, and have the ability to respond to tender documents, proposals, reports and supporting literature. Additionally, they will need to conduct cold calling to create interest in IT products & services, generate new business leads and arrange meetings.

As a key member of our team, you will also be responsible for analyzing sales data, forecasting future sales, and preparing regular sales reports for management. Furthermore, you will provide technical advice on software solutions and how they can be applied to assist in various contexts, research sales statistics and establish sales potential with new businesses in our target area.

Key Responsibilities
  1. Conduct presentations to demonstrate the benefits of our products to potential clients
  2. Establish and maintain healthy relationships with clients
  3. Ensure quality of service by developing a thorough knowledge of technical specifications and other features of employers' systems and processes
  4. Respond to tender documents, proposals, reports and supporting literature
  5. Conduct cold calling to create interest in IT products & services, generate new business leads and arrange meetings
  6. Analyze sales data, forecast future sales, and prepare regular sales reports for management
  7. Provide technical advice on software solutions and how they can be applied to assist in various contexts
  8. Research sales statistics and establish sales potential with new businesses in our target area


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