Technical Support Specialist Position

5 days ago


Bayan Lepas, Penang, Malaysia Motorola Solutions Full time

Company Overview:

Motorola Solutions is a leading global provider of critical communications, video security and command center technologies. Our mission is to help keep people safer everywhere by connecting our customers with the resources they need to respond to emergencies quickly and effectively.

Job Description:

We are seeking an experienced Technical Support Specialist to join our Customer Support organization. This role will be responsible for providing technical assistance to our partners and customers via phone, email and digital mediums. The ideal candidate will have a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, Networks and Access Control Systems.

  • Key Responsibilities:
  • Learn and maintain a strong understanding of MSI Video products
  • Research, collaborate and troubleshoot MSI products over the phone and digital mediums
  • Provide exceptional customer service while taking incoming calls, emails, chats, and escalations
  • Prioritize between tasks including inbound calls, existing case management, live chats, and email requests

Requirements:

To be successful in this role, you will need to have:

  • 2-3 years of relevant experience in Video Security, Analytics and Access Control business areas
  • 2-3 years of relevant experience in computer networks environment
  • Minimum of 1 year experience working with CRMs

Essential Skills:

The ideal candidate will possess the following skills:

  • Strong problem solving, organizational and analytical skills
  • Well developed interpersonal communication (written and oral) skills
  • Ability to keep grace under pressure, multitask and prioritize based on business needs
  • A self-starter who can work independently as well as collaborate effectively with team members


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