IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team in Penang. As an IT Support Services Analyst, you will play a critical role in providing customer-sensitive and responsive technical support to Clarivate users globally.
This is an excellent opportunity to work with a dynamic team and contribute to the success of our organization. If you have a passion for problem-solving and excellent communication skills, we encourage you to apply.
Key Responsibilities:
- Provide technical support to onsite and remote colleagues on IT-related issues.
- Accurately record all diagnostics, communications, and resolutions in the service management toolset.
- Ensure effective first-layer investigation is completed before escalating to subject matter experts.
- Aim for First Contact Resolution on all incidents and requests.
Requirements:
- 3-5 years of similar experience.
- Experience in troubleshooting (Desktop and Laptop, Telephony, etc.).
- Understanding of Cloud Technologies (like AWS, Azure, Google Cloud).
- Knowledge of Windows/Mac Operating Systems.
- Excellent communication, teamwork, and customer service skills.
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