Support Services Representative

2 weeks ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time

At Teleperformance, we are seeking a dedicated and customer-focused individual to join our team as a Customer Success Specialist.

This role requires strong interpersonal skills, including customer service orientation, ability to handle queries and objections professionally, and a positive attitude towards continuous learning and improvement.

Key Responsibilities
  • We rely on our Customer Success Specialists to represent our brand, culture, and values to our customers, ensuring they receive exceptional support and guidance throughout their journey.
  • Handling multiple customer interactions simultaneously, resolving issues promptly, and maintaining a composed demeanor under pressure is essential.
  • Effective communication and problem-solving skills are vital for success in this role.
Required Qualifications
  • Bachelor's degree or higher in any field and minimum 6 months of work experience in customer support are mandatory requirements.
  • Typing speed of 40wpm with 90% accuracy and computer literacy are also essential.


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