Software Support Specialist

5 days ago


Bayan Lepas, Penang, Malaysia Critical Manufacturing Malaysia Full time

We are Critical Manufacturing Malaysia, a leader in empowering high-performance operations in the industry.

We are looking for a Software Support Specialist to join our team.

About the Role:

This role will be responsible for providing primary support and continuous improvement of support procedures.

Key Responsibilities:
  1. Support applications and interact with internal Product teams
  2. Improve support procedures, tools, and runtime environment
  3. Log and track issues ensuring customers are informed of progress
Requirements:

You will need:

  1. Degree in Computer Science/Information Technology or related field
  2. More than 5 years in application support
  3. Excellent interpersonal and communication skills
  4. Time management, organization, and prioritization
  5. Attention to detail – thorough in work carried out
  6. Teamwork – working together to meet deadlines
  7. Initiative – seeking continuous improvement and implementing best practice in technology environment
  8. Self-motivated and creative in all aspects of your work
  9. Excellent English skills – spoken and written
Desirable Skills:

The following skills are highly desirable:

  1. Programming skills (C#, Typescript)
  2. Experience with SQL Server
  3. Experience with scripting languages (ex: Powershell, Bash)


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