IT Support Specialist
5 days ago
We are looking for an IT Support Services Analyst to join our Customer Care in Penang. This is an amazing opportunity to work with us. The team is reporting to the Manager, IT Support Services.
This role will be providing customer-sensitive and responsive technical support to Clarivate users in global offices. Also, need to ensure a systematic, disciplined, and analytical approach to problem-solving and ensuring agreed procedures and standards are met.
About You – experience, education, skills, and accomplishments
- The candidate must have 3 - 5 years of similar experience.
- Experience in troubleshooting (Desktop and Laptop, Telephony i.e., Cisco and Mobile Device Management technology, Printers, Supporting various technologies (Email, i5/OS emulators (AS400), Active Directory User management).
- Understanding of Cloud Technologies (like AWS, Azure, Google Cloud, Open stack).
- Understanding of networking concepts like DNS, DHCP and TCP/IP protocols.
- Experience in VMware vSphere product suite.
- Knowledge of Windows/Mac Operating Systems.
- Knowledge of Microsoft Office applications.
- Thorough understanding of how Incident Management interfaces with other ITIL processes and the value it can deliver.
- Able to work effectively under deadlines in a fast-paced and changing environment on supporting roles while delivering exceptional service.
- Excellent communication, teamwork, and customer service skills.
- Microsoft Certified Technology Specialist will be an added advantage.
- Having ITIL Foundation Certification will be an added advantage.
What will you be doing in this role?
- Provide technical support to onsite and remote colleagues on IT related issues.
- Accurately record all diagnostics, communications, and resolutions in the service management toolset.
- Ensure effective first layer of investigation is completed before escalating to subject matter experts.
- Aim for First Contact Resolution on all incidents and requests.
- Resolve incidents and requests in a professional manner, within the defined SLA.
- Observe a follow-up of all incidents and requests, through to completion irrespective of the assignment group.
- Ability to perform and manage IT audits.
- Confirm incident resolution with the end-user prior to marking an incident as resolved.
- Draft articles for publishing in the knowledge base.
- Share knowledge & collaborate with other team members often.
- Key process accountabilities are Incident Management, Request Fulfilment, Knowledge management, continual service improvement and trend analysis to identify recurring issues/problems.
- IT inventory management, equipment procurement, CMDB management and vendor management.
- Have a strong ability to manage own time effectively and deliver against multiple tasks with minimal supervision.
- Highly organised with an ability to remain focused and flexible in an ever-changing environment.
- Ability to take ownership and solve problems independently.
- Excellent communications skills in Korean & English language.
- Ability to travel as you will support other offices across APAC, if needed.
- Monitor and manage offsite backups.
- Weekend or afterhours work may be required to support business functions.
Hours of Work
- You will be required to work 5 days a week, from 8:30am to 5:00pm.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
#J-18808-Ljbffr-
Technical Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia UST Global (M) Sdn Bhd Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at UST Global (M) Sdn Bhd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our internal customers.
-
IT Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia Clarivate Full timeAbout This OpportunityWe are seeking a highly skilled IT Support Specialist to join our team in Penang. As an IT Support Services Analyst, you will play a critical role in providing customer-sensitive and responsive technical support to Clarivate users globally.This is an excellent opportunity to work with a dynamic team and contribute to the success of our...
-
Technical Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia MCSB Systems Full timeJob DescriptionMCSB Systems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide single point of contact in supporting and escalating all incidents and requests to...
-
Technical Support Specialist
2 days ago
Bayan Lepas, Penang, Malaysia UST Full timeJob Description:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at UST. As a Technical Support Specialist, you will be the first point of contact for internal customers, providing support and resolving technical issues in a timely and professional manner.The successful candidate will have excellent communication...
-
Support Specialist
18 hours ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeWe are looking for a skilled Support Specialist - Customer Success to join our team and help us deliver exceptional customer experiences.This role involves working closely with customers to understand their needs, resolve their concerns, and build strong relationships.As a Support Specialist, you will be responsible for ensuring that our customers receive...
-
Commercial Support Specialist
1 day ago
Bayan Lepas, Penang, Malaysia Acre Works Full timeAcre Works is dedicated to providing a safe and healthy work environment. As a Commercial Support Specialist, you will play a key role in supporting the Quantity Surveyor and Contract Manager in their duties.Responsibilities:Assist in contract administration, procurement activities, and administrative tasks.Support contract negotiations, coordinate with...
-
Software Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia Critical Manufacturing Malaysia Full timeWe are Critical Manufacturing Malaysia, a leader in empowering high-performance operations in the industry.We are looking for a Software Support Specialist to join our team.About the Role:This role will be responsible for providing primary support and continuous improvement of support procedures.Key Responsibilities:Support applications and interact with...
-
Application Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia Axiom Technologies Full timeAxiom Technologies is a leading provider of innovative solutions in the industry. We are currently seeking an experienced Application Support Specialist to join our team.Job Description:The successful candidate will be responsible for providing technical support to our internal and external clients, ensuring that their software applications and...
-
Business Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia MR. BUR (M) SDN. BHD. Full timeAbout UsMiddlesex Railenbur Enterprise (MR. BUR (M) SDN. BHD.) is a reputable organization in the industry, dedicated to providing exceptional services to our clients. We value teamwork, innovation, and excellence, and we strive to create a collaborative and dynamic work environment.Job SummaryWe are seeking a highly skilled Business Support Specialist to...
-
Client Support Specialist
7 days ago
Bayan Lepas, Penang, Malaysia 呐 Full timeAt Teleperformance, we offer a dynamic and inclusive work environment where you can grow your career and make a real difference in people's lives.Job DescriptionThe Customer Success Specialist will be responsible for ensuring customer satisfaction through excellent customer support and communication. This includes analyzing customer issues, identifying...
-
Technical Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia Metacloud Solution Full timeAt Metacloud Solution, we are building software solutions that work for businesses. We believe in empowering our clients to succeed by providing exceptional support.Responsibilities:Provide Level 1 technical support to our clients on a 24/7 rotation basis.Troubleshoot and resolve technical issues in web applications in a timely manner based on...
-
Technical Support Manager
5 days ago
Bayan Lepas, Penang, Malaysia SWK Venture Sdn Bhd Full timeWe are seeking a Technical Support Manager to join our team at SWK Venture Sdn Bhd.About the Role:The Technical Support Manager will be responsible for managing a team of technical support specialists and ensuring that all customer issues are resolved in a timely and efficient manner.Key Responsibilities:Manages a team of technical support specialistsEnsures...
-
Technical Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia VeecoTech Web & Ecommerce Sdn. Bhd Full timeCompany OverviewVeeTech Web & Ecommerce Sdn. Bhd is a leading Malaysia IT solution company, specialising in helping businesses achieve success through software, mobile app & web development, customisation, cyber security, SEO and online marketing.About the RoleWe are looking for a Technical Support Specialist to join our team. The successful candidate will...
-
Technical Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia Metacloud Solution Full timeAdd expected salary to your profile for insightsResponsibilities:Provide L1 support to our client on a 24/7 rotation basis.Web Application troubleshooting and resolving technical issues in a timely manner based on severities.To ensure maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLAs, and...
-
Support Services Representative
5 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeAt Teleperformance, we are seeking a dedicated and customer-focused individual to join our team as a Customer Success Specialist.This role requires strong interpersonal skills, including customer service orientation, ability to handle queries and objections professionally, and a positive attitude towards continuous learning and improvement.Key...
-
Customer Support Specialist
2 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeAre you looking for a challenging and rewarding career in sales? Do you have excellent communication and problem-solving skills? We are seeking a talented Customer Support Specialist to join our team at Teleperformance. As a key member of our sales team, you will be responsible for providing technical support to customers while identifying sales...
-
Technical Support Specialist Position
5 days ago
Bayan Lepas, Penang, Malaysia Motorola Solutions Full timeCompany Overview:Motorola Solutions is a leading global provider of critical communications, video security and command center technologies. Our mission is to help keep people safer everywhere by connecting our customers with the resources they need to respond to emergencies quickly and effectively.Job Description:We are seeking an experienced Technical...
-
Customer Support Associate
5 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeThe Customer Success Specialist is the primary contact for customers using our shopping channel. They are responsible for responding to customer requests, managing concerns, and providing specific information based on enquiries received via inbound phone call and email channels.The ideal candidate will embody the values of responsibility, quality, and a...
-
IT Support Specialist
1 day ago
Bayan Lepas, Penang, Malaysia Tentacle Tech Full timeJob Overview:Tentacle Tech seeks a skilled IT Service Desk Analyst to provide technical assistance to users through various channels.Key Responsibilities:Deliver 1st level support and troubleshooting for IT-related problems.Ensure continuous improvement of the job function by submitting reports to the team leader.Act as a single point of contact for...
-
IT Support Specialist
5 days ago
Bayan Lepas, Penang, Malaysia Dell Full timeDell Technologies - Network Support RoleWe strive to provide world-class service to our customers, ensuring they receive the support they need whenever and wherever they require it. Our team is dedicated to delivering exceptional technical support, leveraging our systems to diagnose complex issues and provide effective solutions.This role offers an exciting...