Client Support Specialist
3 days ago
At Teleperformance, we offer a dynamic and inclusive work environment where you can grow your career and make a real difference in people's lives.
Job Description
The Customer Success Specialist will be responsible for ensuring customer satisfaction through excellent customer support and communication. This includes analyzing customer issues, identifying resolutions, and engaging with customers to understand their needs.
Responsibilities
- Issue Identification: Identify and escalate priority issues through appropriate channels as necessary.
- Service Delivery: Maintain and improve quality of service by sharing suggestions and recommendations.
- Continuous Learning: Keep job knowledge and skills up-to-date by attending training and continuously learning.
Benefits
- Competitive Salary: Basic Monthly Salary Range is RM 3,000 - RM 3,500 (without including KPI Incentive, Night Shift Allowance, and Public Holiday Rate).
- Benefits Package: Health Insurance, Dental, and Vision Annual Coverage, Performance Bonus, Rewards and Recognition Program.
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