Technical Support Specialist

7 days ago


Bayan Lepas, Penang, Malaysia City of Shakopee, MN Full time

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team in the City of Shakopee, MN. As an Oracle EBS Technical Support Specialist, you will be responsible for providing top-notch technical support and solutions to clients.

About the Role:

This role involves responding to incoming support requests, diagnosing and troubleshooting technical issues, and collaborating with other team members to continuously improve support processes and procedures.

Key Responsibilities:

  • Respond to client inquiries and provide timely and accurate solutions.
  • Diagnose and troubleshoot technical issues, escalating when necessary.
  • Document all support interactions and resolutions in our ticketing system.
  • Collaborate with team members to improve support processes.

Requirements:

  • Familiarity with Oracle E-Business Suite (EBS).
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced environment.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-3 years of experience in related field.

Company Overview:

We are a leading employer globally, recognized for our competitive compensation and benefits, modern workspaces, and commitment to community giving. We foster a culture that values diversity, innovation, and collaboration.

Why Join Us:

At [Company], we believe in empowering our employees to Engineer Ambitiously every day. Our tailored approach supports customers through all phases of product development, from 5G and medical innovations to autonomous driving and space travel.



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