Inbound Sales Representative

5 days ago


Bayan Lepas, Penang, Malaysia Teleperformance Full time
Overview

The Technical Support Specialist provides timely support to customers through available communication channels (email and chat).

Qualifications

Education background:

  1. Bachelor's Degree or at least Diploma or equivalent in any discipline.
  2. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience:

  1. Minimum of 6 months work experience in customer support in any industry.
  2. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
  3. Call centre experience is not a 'must' but would be a distinct advantage.

Required Interpersonal Skills:

  1. Must be tech savvy and interested in the customer's products and platform features.
  2. Ability to meet sales targets while providing a stellar customer experience.
  3. Strong capability of transitioning support calls to solutioning sales opportunities.
  4. Proven ability to promote and build extraordinary customer rapport.
  5. Multitasking and computer navigation abilities.
  6. Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call.
  7. Coachable, learner mindset, ability to take feedback and proactively apply it to improve results.
  8. Self-driven to achieve targets and deliver superior service.

Must be able to speak, read and write the required language to support.

Preferred requirements:

  1. 3+ years sales experience in a consultative selling role.
  2. Solid understanding of client products/services.
  3. Experience in B2B consultative sales, relationship building and using CRM systems.
  4. Experience owning and/or operating a small and/or midsize business (SMB).
  5. 1+ years' experience in a commission, bonus, and/or metrics-driven environment.

Technical Skills:

  1. Minimum typing speed of 40wpm with a 90% accuracy score.
  2. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
  3. Experience in Customer Support / Technical Support will be an added advantage.
  4. Have basic understanding of HTML and Java will be an added advantage.
Responsibilities
  1. Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.
  2. Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.
  3. Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
  4. Troubleshoot client products as needed to resolve each call the first time.
  5. Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  6. Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
#J-18808-Ljbffr

  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    OverviewThe Inbound Sales Representative provides timely support to customers through available communication channels (email and chat).QualificationsEducation background:Bachelor's Degree or at least Diploma or equivalent in any discipline.Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) link.Work...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    About the RoleWe are seeking a highly skilled and motivated Sales and Customer Experience Representative to join our team at Teleperformance. As an Inbound Sales Representative, you will be responsible for providing timely support to customers through various communication channels.The ideal candidate will have a strong background in customer service, sales,...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    About the JobWe are looking for a talented Inbound Sales and Support Expert to join our team at Teleperformance. The successful candidate will be responsible for providing exceptional customer experiences through effective communication and problem-solving skills.The ideal candidate will have a strong background in customer service, sales, and communication...


  • Bayan Lepas, Penang, Malaysia Crigen Resources Full time

    SALES AMBASSADOR (CHINESE SPEAKING REQUIRED)We are seeking talented and professional individuals who want to grow long term with Crigen Resources.Our company values promoting and maintaining a happy and motivated workforce.Key Responsibilities:Represent the company brand as a subject matter expert, deliver one-to-one presentations to close membership package...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    Job OverviewThe Technical Sales Professional at Teleperformance plays a vital role in delivering exceptional customer experiences, ensuring timely support to customers through various communication channels. This position requires strong interpersonal skills, the ability to meet sales targets while providing top-notch customer service.Key...


  • Bayan Lepas, Penang, Malaysia LCSC Electronics Full time

    We are seeking a highly skilled and experienced Senior Sales Representative to join our team.In this role, you will be responsible for driving revenue growth through penetrating, managing, and growing business from new and existing customers.You will act as the main point of contact for assigned customers, addressing their inquiries, resolving issues, and...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    About the PositionWe are seeking a highly skilled Customer Relationship Building Specialist to join our team at Teleperformance. As an Inbound Sales Representative, you will be responsible for building strong relationships with customers through effective communication and problem-solving skills.The ideal candidate will have a strong background in customer...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    Qualifications and SkillsBachelor's Degree or equivalent in any discipline.Must have B2 level English Language proficiency, including reading, writing, speaking, and aural comprehension.Minimum of 6 months' work experience in customer support in any industry.Fresh graduates are welcome with degrees in English with Communication, English for Professionals,...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    Job OverviewThe Customer Success Specialist plays a vital role in representing the brand, culture, and values of Teleperformance. This position requires excellent communication skills, empathy, and a professional attitude to handle customer concerns positively and efficiently.The ideal candidate will be responsible for supporting customers through various...

  • Sales Consultant

    5 days ago


    Bayan Lepas, Penang, Malaysia Teleperformance Full time

    Job OverviewThe Technical Support Specialist provides timely support to customers through available communication channels (email and chat).Key ResponsibilitiesField inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.Troubleshoot client products as needed to resolve each call the first time.Meet...


  • Bayan Lepas, Penang, Malaysia ELLSWORTH ADHESIVES (M) SDN. BHD. Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Executive to join our team at Ellsworth Adhesives (M) Sdn. Bhd. As a key member of our sales support team, you will be responsible for sourcing materials, generating customer quotations, and providing exceptional customer service.The ideal candidate will have excellent communication...


  • Bayan Lepas, Penang, Malaysia Reading Full time

    A company specializing in high-precision technologies enhances manufacturing processes and quality control.Job Overview:The role involves delivering sales talks, explaining products, and obtaining customer information. The successful candidate will have excellent interpersonal and communication skills, be independent and a fast learner, with the ability to...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    The Customer Success Specialist is responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. This role requires strong communication skills, empathy, and a passion for delivering outstanding results.Key ResponsibilitiesProvide support to customers through various...


  • Bayan Lepas, Penang, Malaysia Narita F&B Equipment Sdn Bhd Full time

    We are seeking a skilled Sales Executive to join our team at Narita F&B Equipment Sdn Bhd. As a Sales Executive, you will be responsible for achieving sales targets and providing excellent customer service.Job DescriptionSales Targets:Meet monthly and annual sales targets through showroom sales and walk-in sales.Client Relationships:BUILD strong...


  • Bayan Lepas, Penang, Malaysia EMICO PENANG SDN BHD Full time

    **Job Description:**We are seeking a results-driven Sales Executive to join our team at EMICO PENANG SDN BHD. The successful candidate will be responsible for handling customer orders, following up on shipments, and maintaining accurate records of interactions and transactions.**Key Responsibilities:**Handling order for Trophy customerFollow up shipment for...


  • Bayan Lepas, Penang, Malaysia Ricebowl Full time

    About the RoleWe are looking for a talented Sales Executive to join our dynamic team at Ricebowl. As a key member of our sales team, you will play a crucial role in driving business growth through innovative social media marketing strategies and exceptional customer service.Main Responsibilities:Develop and implement effective social media marketing plans to...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    About the RoleWe are looking for a talented Consultative Sales and Service Professional to join our team at Teleperformance. The successful candidate will be responsible for providing exceptional customer experiences through effective communication and problem-solving skills.The ideal candidate will have a strong background in customer service, sales, and...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    About the Role:We are seeking a skilled Customer Success Specialist to join our team. As a CSS, you will be the primary contact for customers using our website shopping channel. You will respond to customer requests, manage concerns, and provide specific information based on enquiries received via inbound phone calls and email channels.Duties and...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    Job SummaryWe are seeking a highly motivated Business Development Representative to join our team at Teleperformance. The successful candidate will be responsible for driving sales growth, building relationships with existing clients, and identifying new business opportunities. A proven track record in sales and a passion for delivering exceptional customer...


  • Bayan Lepas, Penang, Malaysia KD Trainer Full time

    You will be the first point of contact for prospective clients, providing comprehensive information about our training services and ensuring a professional and positive experience. Your role is pivotal in converting inquiries into loyal clients through exceptional customer service and operational support.ResponsibilitiesSet up prospect profiles in the CRM...