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Customer Experience Representative

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time

The Customer Success Specialist is responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. This role requires strong communication skills, empathy, and a passion for delivering outstanding results.

Key Responsibilities
  • Provide support to customers through various communication channels, including inbound phone calls and email.
  • Process payments and confidential client information with precision and attention to detail.
  • Identify and escalate priority issues as necessary, working collaboratively with other team members to resolve complex problems.

In this role, you will have the opportunity to develop your customer service skills, work in a fast-paced environment, and make a positive impact on our clients' business.

Required Skills and Qualifications
  • Bachelor's Degree or equivalent in any discipline.
  • Minimum of 6 months work experience in customer support.
  • Excellent communication and interpersonal skills.