Japanese Speaker

6 months ago

Bayan Lepas, Malaysia IT Business Solutions Sdn Bhd Full time

Customer Service Advisor (General)
- **Provide customers' support through voice & non-voice channels.**:

- **Response to customers' inquiries and questions based on knowledge acquired.**:

- **Handle upset customers' inquiries positively and professionally.**:

- **Demonstrates effective writing skills**:

- **Response effectively in moderate stressful situations.**:

- **Meet all key performance indicators set by the company and client**:

- **Adhered to any given work schedules including graveyard shift and even public holidays**:

- **Responds to escalated and unresolved calls from less experienced advisors.**:

- **Participate in additional training courses as and when required.**:

- **Perform all other related duties that may be assigned from time to time.**:

- **Provide effective team support to the superior and team members**:

- **Adhered to Company's rules and regulations throughout the employment service.**

A. Minimum Education Requirement
- **Diploma / Degree in any discipline**

B. Minimum Relevant Work Experience
- **2 years' customer service experience**:

- **Fresh graduates are welcome to apply**

C. Minimum Training Required
- **Fast learner and independent**

D. Skills
- **Minimum bi-lingual proficiency, tri-lingual and above is preferred.**:

- **Language proficiency in **Japanese (B2) **and **English **is mandatory**

E. Preferred Qualifications
- **Passion in helping the team members to reach the higher goal**:

- **Proven good CSAT (Customer's Satisfaction) or KSAT (Client's Satisfaction) past records**:

- **Passion in helping client and their customers during escalation**:

- **Must complete all required client’s core and continual education training modules**:

- **Knowledge and/or experience with Microsoft Outlook, IE, type 40 WPM, Proficient in MS Office**

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Rotational shift

**Language**:

- Japanese (required)

Ability to Commute:

- Bayan Lepas (required)

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