Japanese Speaker
2 weeks ago
Customer Service Advisor (General)
- **Provide customers' support through voice & non-voice channels.**:
- **Response to customers' inquiries and questions based on knowledge acquired.**:
- **Handle upset customers' inquiries positively and professionally.**:
- **Demonstrates effective writing skills**:
- **Response effectively in moderate stressful situations.**:
- **Meet all key performance indicators set by the company and client**:
- **Adhered to any given work schedules including graveyard shift and even public holidays**:
- **Responds to escalated and unresolved calls from less experienced advisors.**:
- **Participate in additional training courses as and when required.**:
- **Perform all other related duties that may be assigned from time to time.**:
- **Provide effective team support to the superior and team members**:
- **Adhered to Company's rules and regulations throughout the employment service.**
A. Minimum Education Requirement
- **Diploma / Degree in any discipline**
B. Minimum Relevant Work Experience
- **2 years' customer service experience**:
- **Fresh graduates are welcome to apply**
C. Minimum Training Required
- **Fast learner and independent**
D. Skills
- **Minimum bi-lingual proficiency, tri-lingual and above is preferred.**:
- **Language proficiency in **Japanese (B2) **and **English **is mandatory**
E. Preferred Qualifications
- **Passion in helping the team members to reach the higher goal**:
- **Proven good CSAT (Customer's Satisfaction) or KSAT (Client's Satisfaction) past records**:
- **Passion in helping client and their customers during escalation**:
- **Must complete all required client’s core and continual education training modules**:
- **Knowledge and/or experience with Microsoft Outlook, IE, type 40 WPM, Proficient in MS Office**
**Job Types**: Full-time, Permanent
Pay: RM8,000.00 - RM9,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Holidays
- Rotational shift
**Language**:
- Japanese (required)
Ability to Commute:
- Bayan Lepas (required)
-
Customer Success Specialist
2 weeks ago
Bayan Lepas, Malaysia growthfn Full timeThe Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...
-
Content Moderator
2 weeks ago
Bayan Lepas, Malaysia Teleperformance Full timeOverview: - Identify and escalate priority issues through proper channels when necessary - Follow up with customers to ensure their technical issues are resolved - Work with other team members in identifying better ways in providing better customer support - Meet all key performance indicators set by the company and client Adhere to the policies set by the...
-
Native Japanese Speaker
2 days ago
Bayan Lepas, Malaysia amIT Global Solutions Pvt Ltd Full time**Responsibilities and Accountabilities** - Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand...
-
Japanese Content Review Analyst
3 days ago
Bayan Lepas, Malaysia Teleperformance Full timeKEY SKILLS Japanese Language English Bachelors Degree Communication Skills Content Content Moderator Social Media Skills Job Title: Content Review Analyst, Japanese Speaker Location Bayan Lepas, Penang, Malaysia Short Overview of Job Responsibilities: Content Review Analyst (Content Moderator) jobs continue to be on the rise as the online world never stops...
-
Personal Assistant to CEO
3 days ago
Bayan Lepas, Malaysia Reeracoen Malaysia Full time**Overview**: **Salary**: 3,000 MYR ~ 5,000 MYR**Industry**: Manufacturing(Chemicals/Materials)【 Main Roles 】 This Position will be supporting MD to manage projects for Japanese company. OJT will be provided by CEO directly. 【 Job detail 】 1. Support the CEO with special tasks, follow up on assigned strategic projects, and coordinating with...
-
Personal Assistant to CEO
2 weeks ago
Bayan Lepas, Malaysia Reeracoen Malaysia Full time**Job Function**: Sales(Corporate) - ** Industry**: Manufacturing(Chemicals/Materials) - ** Job Description**: Main Roles: 1. Support the CEO with special tasks, follow up on assigned strategic projects, and coordinating with plants/functional teams on CEO requests & instructions 2. Understand CEO priorities & agenda to stay aligned and support the CEO to...
-
Production Control
3 weeks ago
Bayan Lepas, Malaysia Reeracoen Malaysia Full time**Job Function**: Process Engineer, Production Management - ** Industry**: - ** Job Description**: To prepare Assembly Line production planning To prepare all the parts needed for production to avoid line down To be main coordinator to achieve departmental delivery target To liaise with other related departments to complete the whole production processes to...
-
Purchasing Representative
3 weeks ago
Bayan Lepas, Malaysia Reeracoen Malaysia Full time**Job Function**: Purchase/Procurement - ** Industry**: - ** Job Description**: - Delivery date management, delivery negotiations, in-house adjustment - Cost reduction negotiations - Order management - Price assessment - Review of supplier evaluation results - Purchase performance totaling and verification - ** Requirement**: Willing to be purchase...
-
Marketing Manager
3 days ago
Bayan Lepas, Malaysia Hiredly X Full timeJob description **Job Description**: - Performs end-to-end campaign management by identifying the appropriate mix of marketing tactics to achieve specified campaign goals set by the campaign lead. - Optimizes campaign performance by conducting actionable reviews with respective stakeholders. - Creates a strategy plan for various outbound marketing assets...
-
Order Management Coordinator Japanese Speaker
2 weeks ago
Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
-
Customer Service Executive
3 weeks ago
Bayan Lepas, Malaysia Reeracoen Malaysia Full time**Job Function**: Custmer support/service, Sales(Corporate) - ** Industry**: Manufacturing(Electronics/Semiconductors) - ** Job Description**: - Assist customer on repeat sales inquiry - Prepare quotation and process purchase orders - Liaise with Sales PIC, Customer Service and Shipping Team in Japan on customer’s order and shipping delivery...
-
Customer Service Advisor
2 weeks ago
Bayan Lepas, Malaysia IT Business Solutions Sdn Bhd Full timeCustomer Service Advisor (General) - **Provide customers' support through voice & non-voice channels.**: - **Response to customers' inquiries and questions based on knowledge acquired.**: - **Handle upset customers' inquiries positively and professionally.**: - **Demonstrates effective writing skills**: - **Response effectively in moderate stressful...