IT Support Specialist

5 months ago


Bayan Lepas, Malaysia Technovation Consulting Sdn Bhd Full time

Job Scope:

- Managing manage service client help desk tickets & prioritize according to SLA and severity.
- Recognize and escalate complex issues.
- Server setup and configuration - RAID, Windows Server OS, firmware upgrade.
- Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
- Laptop/Desktop configuration - Domain Join, Outlook configuration, Software installs.
- Computer software and hardware troubleshooting.
- Diagnose and repair minor network and server issues.
- Employee onboarding (Account creation O365, in-house System, O365, AD,, etc.)
- Reaching out to vendors for warranty claims.
- Onsite visit manage service client maintenance support weekly or as needed.
- Provide on-site support to handle various issues based on incoming customer incidents/requests.
- Documenting and analyzing technical issues and customer interactions

Required:

- 2-3 years of corporate IT Help Desk experience
- Experience providing hardware and software support primarily on Windows laptops/desktop
- Experience working with Windows 7/10, Windows servers 2008-2019
- Experience with ticketing systems and helpdesk processes


  • IT Support

    5 months ago


    Bayan Lepas, Malaysia MCSB Group Full time

    **IT Support/Technician/Specialist** - Require train or educate users familiar with adequate understand proper using the systems to make appropriate and safe usage of IT infrastructure. - The goal is to build and maintain effective and efficient computer systems and connectivity networks to optimize the role of technology on business...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    Job Title: Information Technology SpecialistJob SummaryVersatile Creation Sdn Bhd seeks a skilled IT Specialist to join our team in maintaining the company's computer systems, network, and PABX system.Key ResponsibilitiesInstallation and Maintenance: Ensure the smooth operation of computer systems and network servers, conducting regular audits to prevent...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    At Versatile Creation Sdn Bhd, we are seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will be responsible for managing and resolving technical issues on equipment and processes, providing on-site field service support to customers, and conducting maintenance and operational training for...


  • Bayan Lepas, Malaysia Entegris Full time

    Job Title: Specialist, Master Data **Job Description**: - The Role : Specialist, Master Data - Entegris is looking for a Specialist, Master Data. The incumbent will be responsible for ensuring SAP (System Applications and Products in Data Processing) Master Data creation and change process are implemented and adhered to in all our locations worldwide. The...

  • Cw1 Support

    5 months ago


    Bayan Lepas, Malaysia Toll Group Full time

    **About Toll Group** **Job Description**: - Lead in country engagement for CW1 deployments and lead additional deployments in new countries, supplement existing CW1 knowledge by proactively understanding upcoming features and benefits and share knowledge and proactively upskill offshore support providers with specialist module knowledge. - Investigate and...


  • Bayan Lepas, Malaysia MPS Full time

    **Job Description: - ** **Preferred Korean Speaker (TOPIK 5/6)** **Qualifications**: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines:...


  • Bayan Lepas, Malaysia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...


  • Bayan Lepas, Malaysia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Cw1 Support

    5 months ago


    Bayan Lepas, Malaysia Toll Group Full time

    Company Description Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with...


  • Bayan Lepas, Malaysia Gratitude India Full time

    **Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)** **Salary: RM3300 + RM300 (Basic + Language Allowance)** Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people...

  • HR Projects Specialist

    5 months ago


    Bayan Lepas, Malaysia Toll Group Full time

    Company Description The HR Projects Specialist is responsible for managing and executing various human resources projects within Toll Group. The HR Projects Specialis collaborate with cross-functional teams and stakeholders to ensure successful project delivery. The HR Projects Specialist plays a crucial role in implementing HR initiatives, programs, and...


  • Bayan Lepas, Malaysia Metacloud Solution Full time

    Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...


  • Bayan Lepas, Malaysia Metacloud Solution Full time

    Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis. - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...


  • Bayan Lepas, Malaysia Metacloud Solution Full time

    Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis. - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...


  • Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    **Client : Global Ads socisl media** **Duration : Permanent** **Location : Bayan Lepas, Penang / George Town** **Role : Customer Success Specialist Japanese** Pay: RM2,800.00 - RM3,300.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Professional development Schedule: - Day shift - Rotational shift Supplemental pay...

  • IT Systems Specialist

    4 weeks ago


    Bayan Lepas, Malaysia Versatile Creation Sdn Bhd Full time

    Job SummaryWe are seeking a highly skilled IT Systems Specialist to join our team at Versatile Creation Sdn Bhd. The successful candidate will be responsible for the installation, operation, and maintenance of computer systems and other technologies, ensuring seamless IT services for our organization.Key ResponsibilitiesInstall, configure, and maintain...


  • Bayan Lepas, Malaysia FIBS Logistics Full time

    **Job Functions**: 1. Providing prompt and efficient remote L1/L2 helpdesk responses to assist company users' queries made through IT helpdesk system. 2. Carry out remote troubleshooting, diagnosis, and configuration changes for systems, networks, and software. 3. Able to recognise problems, assign incidents, and escalate situations that need immediate...


  • Bayan Lepas, Malaysia FIBS Logistics Full time

    **Job Functions**: 1. Providing prompt and efficient remote L1/L2 helpdesk responses to assist company users' queries made through IT helpdesk system. 2. Carry out remote troubleshooting, diagnosis, and configuration changes for systems, networks, and software. 3. Able to recognise problems, assign incidents, and escalate situations that need immediate...


  • Bayan Lepas, Malaysia Careers International Full time

    **Responsibilities and Accountabilities**: - Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand...