IT Helpdesk Support Specialist
6 months ago
**Job Functions**:
1. Providing prompt and efficient remote L1/L2 helpdesk responses to assist company users' queries made through IT helpdesk system.
2. Carry out remote troubleshooting, diagnosis, and configuration changes for systems, networks, and software.
3. Able to recognise problems, assign incidents, and escalate situations that need immediate attention.
4. Update and monitor IT infrastructure and software, installations, relocations, revisions, and site preparation work across offices. Responsible for asset and inventory management.
5. Management of service requests: hardware requests, user setups, moves, additions, and modifications.
6. Ensure case data and case comments are accurate and complete at all times.
7. In-charge of onboarding/offboarding of all IT systems and End User Computing services
8. Utilize Remote and Diagnostics tools as needed to assist users in basic troubleshooting.
9. Troubleshooting and relating resolution procedures to non-technical end
- users,
10. Analytical, articulate, results-oriented and can provide excellent follow-up.
11. Perform timely workstation hardware and software upgrades as required.
12. Provide user training as and when required
13. Ad hoc tasks and project management as determined by Regional IT Manager
**Job Requirements**:
1. Graduate of Information Technology and/or other related courses/diploma/ degree.
2. Prior L1 remote support expertise, including software deployment, diagnosis, and troubleshooting, would be valued as a distinct advantage.
3. Good knowledge of Microsoft solutions e.g., Microsoft 365, package, MS windows client, OneDrive, SharePoint.
4. Good understanding of computer systems, networking, and other tech products e.g., LAN & Wi-Fi solutions, firewall, backup, antivirus server and storage
5. Possesses understanding and technical ability for Computers, Hardware, and Software Troubleshooting
6. Exhibit a strong capacity for information gathering, analysis, and problem-solving.
7. Customer service oriented and good team player
8. Excellent interpersonal, communication, organisational, and professional interfacing abilities with a variety of users and personnel within the company
9. Strong time management abilities, including the capacity to prioritise tasks, multitask, and work well in a team atmosphere that is fluid, dynamic and fast-paced.
10. Strong written and verbal English communication skills.
Pay: RM2,000.00 - RM4,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
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