Cw1 Support

3 weeks ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together

**Job Description**:

- Lead in country engagement for CW1 deployments and lead additional deployments in new countries, supplement existing CW1 knowledge by proactively understanding upcoming features and benefits and share knowledge and proactively upskill offshore support providers with specialist module knowledge
- Investigate and analyse deviations to agreed support service levels with offshore providers and provide a level of customer service focus and responsiveness to ensure delivery as per service level agreements
- Identify continuous improvement opportunities for support and business processes to increase operational efficiency and undertake proactive troubleshooting and root cause analysis implementing preventative measures as appropriate
- Work closely with the onshore and offshore support and business process improvement teams within Toll IT and develop functional specifications for enhancements / changes

**Qualifications**:

- Minimum of Diploma/ Degree in Logistics / IT background would be a plus
- Good understanding in CW1 and having IT experience would be an added advantage
- Good communication and probem solving skills
- Good verbal and written communication skills in English

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in** **Malaysia** **and be prepared to undertake pre-employment checks including a criminal history check and medical.

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