Global Bpo Executive

6 months ago


Bayan Lepas, Malaysia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
- Job description:

- Designing, documenting, implementing, monitoring, and reviewing effective & efficient business processes that best meets the need of company stakeholders.
- Facilitating outcomes that will result in best practice service levels to clients through our FMS platform CW1.
- Pursuing efficiency gains, increased profitability and/or the reduction of operational costs to serve.
- Driving standardization of global processes and monitoring the same across GF network to support stakeholders in aligning countries to those corporate standards.
- Assist Operational Excellence Leads, regional BPOs and operational Subject Matter Experts with the optimization of global processes.
- Identify and validate of process variations within the business. Publish and communicate process changes to relevant stakeholders within Toll.

Qualifications:

- CargoWise Certified Professional
- Knowledge of process design (BPM, BPR) of advantage
- Minimum 2 years Freight Forwarding experience in an operational role.
- Sound knowledge of GF end-to-end processes of advantage.
- Good command in English (written and spoken)

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.


  • Global Bpo Executive

    6 months ago


    Bayan Lepas, Malaysia Toll Group Full time

    Company Description Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Chat Process Chat Support BPO Skills BPO Operations BPO/ITES customer success bpo Customer Service Agent Mandarin or Cantonese Voice...

  • Intern - Bpo

    6 months ago


    Bayan Lepas, Malaysia DHL Global Forwarding (Malaysia) Sdn. Bhd. Full time

    **Job Summary**: Support day to day LDS (Local Data Steward) management, administration, monitoring, governance tasks and process improvement initiative in PREM (Performance Reporting and Exception Management) **Summary of Job responsibilities**: 1) Organization Account Clean-up (Maintain Data Quality of Organizations in CW1). 2) Process Governance. 3)...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai - **Job Details** - Company: Top BPO Malaysia - Job Title: Customer Success Specialist - Thai English Speaking - Location: GBS, Bayan Lepas,...

  • Content Moderator

    6 months ago


    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Mandarin Content Moderator Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English - **Job Opportunity: Content Moderator...


  • Bayan Lepas, Penang, Malaysia Techware Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Director of Global Business Expansion to lead our growth and expansion efforts. As a key member of our team, you will be responsible for developing and executing strategies to expand our market presence, increase revenue, and build strong customer relationships.Key Responsibilities:Develop...


  • Bayan Lepas, Malaysia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Outsource Specialist

    8 months ago


    Bayan Lepas, Malaysia NCS GLOBAL TECHNOLOGY SDN BHD Full time

    Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO. We pride ourselves in delivering an unparalleled level of customer service, to both, our client...

  • HR Project Coordinator

    6 months ago


    Bayan Lepas, Malaysia Renesas Electronics Full time

    **Company Description** Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading...

  • Associate I

    6 months ago


    Bayan Lepas, Malaysia UST Global Full time

    3 Openings- Bayan Lepas**Role description**: Role Proficiency: Execute test cases with accuracy and prevent incorrect product shipment by reporting business critical bugs. Position works under supervision Outcomes: - Able to complete the assigned test grid without deviation from given test steps - Determine product failures and report in test repository...

  • Network Technician

    7 months ago


    Bayan Lepas, Malaysia NCS GLOBAL TECHNOLOGY SDN BHD Full time

    Job Description: - Support network issues -Perform network configuration, troubleshooting and maintenance -Installation and deinstallation of software and hardware -Fixing network issues that arises. Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a...


  • Bayan Lepas, Malaysia Executive Compass Full time

    ** Familiar in Medical related quality standards (ISo 13485)** ** Experience in managing large group subordinates (up to 10-20)** **Responsibilities**: - Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. - Be creative and proactive contributor on...

  • Quality Assurance Lead

    6 months ago


    Bayan Lepas, Malaysia Executive Compass Full time

    **Position level **:Manager/ Sr Manager ** Must have experience in managing more than 10 subordinates, min. 3-5 years working as QA Manager preferred.** ** Familiar in medical quality standards (ISO 13485).** **Responsibilities**: - Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to...


  • Bayan Lepas, Malaysia Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....


  • Bayan Lepas, Malaysia Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....


  • Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Assurance Manager - Mandarin Speaker Location: Bayan Lepas, Penang, Malaysia. Salary Range: RM9,000 - 12,000 Language: Mandarin (Malaysian) Specialization: at least 2 years QA Manager experience with Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Construct searches and...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the...


  • Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team Lead - Native Japanese Location: Bayan Lepas, Penang Salary Range: 12,000 - 14,000 Language: Japanese and English Specialization: TL exp in Customer Service background Target Onboarding Date: ASAP or with Notice Period Type: Full-time Shift: Regular shift and/or 24/7 BPO, CS + TL Experience is required **Responsibilities**: - Ability...