Quality Assurance Manager

6 months ago


Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Position: Quality Assurance Manager - Mandarin Speaker

Location: Bayan Lepas, Penang, Malaysia.

Salary Range: RM9,000 - 12,000

Language: Mandarin (Malaysian)

Specialization: at least 2 years QA Manager experience with Customer Service background

Target Onboarding Date: ASAP

Type: Full-time

Shift: 24/7

**Responsibilities**:

- Construct searches and reports designed for automated analysis and topic identification in recorded

conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems, through both

established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified

project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyze & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

**Requirements**:

- Degree in discipline or equivalent diploma
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires mínimal supervision.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- People management.

**Job Types**: Full-time, Permanent

Pay: RM9,000.00 - RM12,000.00 per month

Application Question(s):

- What nationality are you?
- How many years of experience as Quality Assurance Manager?
- How many years of experience as Quality Analyst?
- How many years of experience in a BPO Company and mention the BPO Companies?
- Can you speak, write and read mandarin?
- The salary is fixed, not negotiable, the Salary range is RM9000 - 12,000, are you okay with it?
- The role is urgent, how soon can you join (Notice Period)?



  • Bayan Lepas, Malaysia Executive Compass Full time

    ** Familiar in Medical related quality standards (ISo 13485)** ** Experience in managing large group subordinates (up to 10-20)** **Responsibilities**: - Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. - Be creative and proactive contributor on...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    Job Title: Quality Assurance Manager We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at Versatile Creation Sdn Bhd. About the RoleThe successful candidate will be responsible for managing the quality management of suppliers, implementing quality standards, controlling process variation, checking material status,...


  • Bayan Lepas, Malaysia Teleperformance Full time

    Overview: Job Summary Qualifications: **Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven...


  • Bayan Lepas, Malaysia Nettoyage Station (PG) Sdn Bhd Full time

    **Job Descriptions** - Assist in implementing and monitoring compliance with ISO 9001, Responsible Business Alliance (RBA) & Malaysian Society for Quality in Health (MSQH) - Conduct regular site inspections and audits under the guidance of the Quality Assurance Executive. - Assist in preparing detailed audit reports highlighting findings, issues, and...


  • Bayan Lepas, Malaysia growthfn Full time

    The Quality Assurance Supervisor in a Business Process Outsourcing (BPO) environment is responsible for overseeing the quality assurance team to ensure the delivery of high-quality services and customer satisfaction. This role involves monitoring and evaluating the performance of customer service representatives, implementing quality standards, and providing...

  • Quality Assurance Lead

    6 months ago


    Bayan Lepas, Malaysia Executive Compass Full time

    **Position level **:Manager/ Sr Manager ** Must have experience in managing more than 10 subordinates, min. 3-5 years working as QA Manager preferred.** ** Familiar in medical quality standards (ISO 13485).** **Responsibilities**: - Lead the Quality Assurance Department in operating with a high level of efficiency, integrity, and enthusiasm, striving to...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    Job OverviewVersatile Creation Sdn Bhd is seeking a highly skilled Senior Quality Assurance Manager to join our team. The successful candidate will be responsible for leading the quality management of suppliers and implementing strategies to improve the qualified rate of incoming materials.Job ResponsibilitiesDepartment Setup: Establish and manage the...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    Job Summary:Versatile Creation Sdn Bhd is seeking a highly skilled Senior Quality Assurance Manager to join our team in Penang. As a key member of our quality department, you will be responsible for ensuring the highest standards of quality in our suppliers and production processes.Key Responsibilities:Quality Department Setup: Establish and manage the...


  • Bayan Lepas, Penang, Malaysia Agensi Pekerjaan RP Manpro Sdn Bhd Full time

    About the Role:We are seeking a highly skilled Quality Assurance Engineer to join our team at Agensi Pekerjaan RP Manpro Sdn Bhd. As a Quality Assurance Engineer, you will be responsible for establishing product quality standards, developing product testing plans, and participating in design structure reviews for new products.Key...


  • Bayan Lepas, Malaysia Sinergia Talents Sdn Bhd Full time

    Job DescriptionAt Sinergia Talents Sdn Bhd, we are seeking a highly skilled Supplier Quality Assurance Engineer to join our team. As a key member of our supply chain quality team, you will be responsible for ensuring that our suppliers meet the highest quality standards.Key Responsibilities:Perform quality audits of suppliers' processes and procedures to...

  • Quality Assurance

    6 months ago


    Bayan Lepas, Malaysia MYJOBSTEK CAREER QUEST Full time

    A Diploma/Degree or equivalent in Engineering discipline with five years working experience, preferably in a QMS environment. Knowledge in ISO 9001 ( IATF 16949 ) standard, ISO 13485 : 2016 standard and ISO 14000 standard and in the preparation, implementation and maintenance of the quality management system. Experience with Metal Stamping and/or...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    Job DescriptionWe are seeking an experienced Quality Assurance Manager to join our team at Versatile Creation Sdn Bhd.About the RoleThe successful candidate will be responsible for overseeing the quality management of suppliers and driving continuous improvement initiatives to enhance the qualified rate of incoming materials.You will implement quality...


  • Bayan Lepas, Penang, Malaysia Agensi Pekerjaan RP Manpro Sdn Bhd Full time

    Job OverviewAgensi Pekerjaan RP Manpro Sdn Bhd is seeking a highly skilled Quality Assurance Specialist to join their team in Bayan Lepas, Penang, Malaysia. As a key member of the organization, this individual will be responsible for ensuring the highest quality standards are met in the production process.

  • Quality Assurance

    6 months ago


    Bayan Lepas, Malaysia AGENSI PEKERJAAN ZENITH SERVICES SBHD. Full time

    Quality engineers define quality standards for the creation of products or services. They check to make sure the products and services are in compliance with the quality standards and they coordinate quality improvements. Our customers consist mainly Global Companies, Public Listed Companies and SMIs. Our esteemed customers have achieved success stories in...


  • Bayan Lepas, Malaysia Mindpec Solutions Full time

    **Responsibilities**: - Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean Six Sigma in projects to completion and quantification of impact....

  • Quality Assurance

    6 months ago


    Bayan Lepas, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    We are hiring for Quality Assurance - Manufacturing Industry **Job Responsibilities: - ** - **1. Quality Management System (QMS)**_ - Establish, implement and maintain company-wide QMS that would result in achieving customer satisfaction. - Ensuring effectiveness of QMS through periodic internal quality systems audit and monitoring of quality objectives /...

  • Quality Assurance

    6 months ago


    Bayan Lepas, Malaysia Advanced Metal Form Sdn Bhd Full time

    Product quality inspectors check products in order to assess their compliance in reference to a standard or reference guideline. They observe, measure, test, and form questions in order to fill in forms and present levels of compliance with comments after the inspection process. Product quality inspectors are employed or work externally for companies. - Your...


  • Bayan Lepas, Malaysia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...


  • Bayan Lepas, Penang, Malaysia Agensi Pekerjaan RP Manpro Sdn Bhd Full time

    Job OverviewWe are seeking a Quality Assurance Specialist to join our team in Bayan Lepas, Penang Malaysia. The successful candidate will be responsible for establishing product quality standards and developing testing plans.About Our ClientThis company specializes in Power Module solutions for leading brands such as Cisco, Foxconn, and Flex. Our R&D...


  • Bayan Lepas, Penang, Malaysia Agensi Pekerjaan RP Manpro Sdn Bhd Full time

    Job Title: QE EngineerLocation: Bayan Lepas, Penang MalaysiaJob Type: Full-timeSalary Range: RM 3,500 - RM 4,500 (based on qualifications & experience)About our company: Agensi Pekerjaan RP Manpro Sdn Bhd is seeking a highly skilled QE Engineer to join our team.Responsibilities:Establish and maintain product quality standards.Develop and execute product...