Talent Acquisition Partner Bpo
2 days ago
**About the Company**
Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
**Job description**
- Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
- Develop and update job descriptions and job specifications
- Perform job and task analysis to document job requirements and objectives
- Prepare and post jobs to appropriate job board/newspapers/colleges etc.
- Onboard new employees in order to become fully integrated
- Provide analytical and well documented reports to the rest of the team
- Promote company’s reputation as “best place to work”
**Job Requirements**
Education and Specific Training
- To be defined locally
- Completion of internal Agent development initiative like JUMP (preferred)
- Product knowledge
**Work Experience**
- Minimum 6-month work experience in a Call Centre Environment OR completion of internal Agent development initiative like JUMP (preferred)
- Usage of MS Office
- Typing speed: 35 wpm
- Competencies and Specific Skills
- Planning and Organizing
- Job Motivation
- Creativity
- Flexibility
- Stress tolerance
- Team building /teamwork
- KPI knowledge and understanding
- To be defined locally
- Interpersonal skills
- Communication skills
- Problem solving
- Analytical Ability
- Adaptability
- Customer orientation
- Decision-Making
- Diversity Orientation
- Persuasiveness
**Preferred Qualifications**:
- Experience working in and with a global organization
- Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
- Command of Additional Language such as, Mandarin, Cantonese, Japanese, Korean and etc is an added advantage.
**Job Types**: Full-time, Fresh graduate
**Salary**: RM2,500.00 - RM5,000.00 per month
**Benefits**:
- Flexible schedule
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Talent acquisition: 1 year (preferred)
**Language**:
- English (required)
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