Customer Support- Japanese

The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...

**About You - experience, education, skills & accomplishments** - Japanese Language Proficiency Test (JLPT) N1 or N2 certificate for non-native Japanese. - Excellent read & written Japanese, and excellent read, spoken & written English. - An engineering, chemistry or Japanese language related degree required, masters or advanced degree preferred. - Excellent...

Customer Service Advisor (General) - **Provide customers' support through voice & non-voice channels.**: - **Response to customers' inquiries and questions based on knowledge acquired.**: - **Handle upset customers' inquiries positively and professionally.**: - **Demonstrates effective writing skills**: - **Response effectively in moderate stressful...

**ob Description**: We are seeking a motivated and enthusiastic Japanese Customer Success Specialist to join our dynamic team. In this role, you will be responsible for ensuring our Japanese-speaking customers have a smooth and satisfying experience with our services. You will act as a liaison between our customers and the company, providing support,...

**Responsibilities and Accountabilities** - Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand...

**Overview**: **Salary**: 3,000 MYR ~ 5,000 MYR**Industry**: Manufacturing(Chemicals/Materials)【 Main Roles 】 This Position will be supporting MD to manage projects for Japanese company. OJT will be provided by CEO directly. 【 Job detail 】 1. Support the CEO with special tasks, follow up on assigned strategic projects, and coordinating with...

**Qualifications**: - Degree in any field **Other Requirements**: - Good written and verbal communication skills in English - Good working attitude and willing to learn - Basic Japanese language skill is needed. No requirement to speak in Japanese. - Support Japan region **Job Descriptions**: - Handle Service order management by responding to customer's...

Overview: - Identify and escalate priority issues through proper channels when necessary - Follow up with customers to ensure their technical issues are resolved - Work with other team members in identifying better ways in providing better customer support - Meet all key performance indicators set by the company and client Adhere to the policies set by the...

Bayan Lepas, Penang - MYR 4400 **Qualifications**: - Degree in any field **Requirements**: - Good written and verbal communication skills in English - Good working attitude and willing to learn - Basic Japanese language skill is needed. No requirement to speak in Japanese. - Support Japan region **Job Descriptions**: - Handle Service order management...

Bayan Lepas, Penang - MYR 4400 **Qualifications**: - Degree holder in any field **Requirements**: - Good written and verbal communication skills in English - Good working attitude and willing to learn - Basic Japanese language skill is needed. No requirement to speak in Japanese. - Support Japan region **Job Descriptions**: - Handle Service order...

We are looking for a Customer Care Advisor to join our service account management team in Penang, Malaysia. This is an amazing opportunity, reporting to Customer Care Manager. This role is responsible for developing long-term customer relationships that drive customer retention, portfolio expansion and overall satisfaction. **About You - experience,...

Position: Quality Analyst - Native Japanese Location: Bayan Lepas, Penang Salary Range: RM12,000 Language: Japanese + English Specialization: QA exp in Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: Regular shift and/or 24/7 NOTE: BPO QA experience is required Skills and Experience: - Minimum a bachelor's degree -...

Manage and grow customers in the ASEAN region ・Liaise closely with HQ on customers projects transfer to ASEAN ・Co-ordinate pricing with marketing department and facilitate quotes to customers ・Uncover new design-in opportunities ・Review customers forecast and work with customer service department to ensure smooth deliveries to customers ・Build...

Position: Team Lead - Native Japanese Location: Bayan Lepas, Penang Salary Range: 12,000 - 14,000 Language: Japanese and English Specialization: TL exp in Customer Service background Target Onboarding Date: ASAP or with Notice Period Type: Full-time Shift: Regular shift and/or 24/7 BPO, CS + TL Experience is required **Responsibilities**: - Ability...

The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result. The...

**Job Function**: Sales(Corporate) - ** Industry**: Manufacturing(Chemicals/Materials) - ** Job Description**: Main Roles: 1. Support the CEO with special tasks, follow up on assigned strategic projects, and coordinating with plants/functional teams on CEO requests & instructions 2. Understand CEO priorities & agenda to stay aligned and support the CEO to...

**仕事内容**: みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務 【カスタマーサクセススペシャリスト】 某大手SNSでの掲載や広告関連など、SNSのプラットフォームを利用されている お客様からの問い合わせ対応が中心です。 電話、メー�...

Overview: - If you have proven 1 year BPO supervisory experience, we have something for you!Qualifications: **Requirements**: A. Minimum Education Requirement - Degree in any discipline B. Minimum Relevant Work Experience - 3 years customer service experience C. Relevant Sales and Technical Skills Required - Minimum 2 years of experience D. Training /...

**Overview**: **Salary**: 3,400 MYR ~ 3,400 MYR**Industry**: Trading Firm- 【Job summary】 - supporting in sales operation including Stock, Sales, Logistics (Shipment monitoring, Inventory control) - 【Details】- To liaise with customer and suppliers for orders, price, and product availability - Most of all supplier company are Japanese company. - To...

Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...