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Team Lead- Native Japanese
1 month ago
Position: Team Lead
- Native Japanese
Location: Bayan Lepas, Penang
Salary Range: 12,000 - 14,000
Language: Japanese and English
Specialization: TL exp in Customer Service background
Target Onboarding Date: ASAP or with Notice Period
Type: Full-time
Shift: Regular shift and/or 24/7
BPO, CS + TL Experience is required
**Responsibilities**:
- Ability to Deep Dive on completed transactions that is being flagged with high-risk flag for
post manual review to evaluate it as potential fraud, and instantly share fraud trend to
fraud strategy team.
- Strictly following chargeback operation standard SOP and
requirement to handle representment case.
- Ability to guide the team on completing the chargeback cases within SLA/Pre-set time
given, ensuring all the represented documents are gathered correctly and match the
case with chargeback reason.
- Provide mentorship, guidance, and career development to members of their team.
- Lead a high-performing team through an exciting transition to build problem solving, critical
thinking, analytical and technical capabilities which will enable the department to develop
deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring
progress, and sharing results.
- Deliver projects involving quantitative analysis, industry
research, and strategy development, working directly with global cross-functional teams
to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy
through effective communication.
**Requirements**:
- Bachelor’s degree
- Minimum 2-3 years of people management experience as TL.
- Excellent written and verbal communication skills in English and Japanese language
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable
format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience.
**Job Types**: Full-time, Permanent
Pay: RM12,000.00 - RM14,000.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Malaysia?
