Quality Analyst

**Quality Analyst / Team Lead** Shift Role**:24/7, 9 hours per shift.** Location: Bayan Lepas,Penang **Responsibilities**: - Construct searches and reports designed for automated analysis and topic identification in - recorded conversations from a contact centre environment. - Make recommendations and define strategies that solve critical business...

Overview: We are looking for a dedicated **Quality Team Lead** to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts. Qualifications: - Bachelor’s degree or diploma in any field.**Fluent in...

The Quality Assurance Supervisor in a Business Process Outsourcing (BPO) environment is responsible for overseeing the quality assurance team to ensure the delivery of high-quality services and customer satisfaction. This role involves monitoring and evaluating the performance of customer service representatives, implementing quality standards, and providing...

OverviewJob SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualificationsMain Requirements:Experience in supporting fintechExperience in preparing and presenting written project status reports and executive briefingsPhenomenal...

Position: Quality Assurance Manager - Mandarin Speaker Location: Bayan Lepas, Penang, Malaysia. Salary Range: RM9,000 - 12,000 Language: Mandarin (Malaysian) Specialization: at least 2 years QA Manager experience with Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Construct searches and...

OverviewJob SummaryThe Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company's policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.QualificationsRequirementsCustomer...

Overview: Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals. A Business Analyst job description should cover collaborating with financial reporting and...

**Job Summary**: Responsible for supporting, analyzing, and enhancing system and business processes across Quality and Environmental, Health, and Safety (EHS) modules. **Responsibilities**: - Provide ongoing support for business and system processes, focusing on EHS and Quality systems. - Collaborate with business and IT teams to maintain, develop, and...

* Experience in managing quality control/quality analysis organization or leading cross functional quality improvement projects and teams. - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with cross-functional groups to...

World-leading approaches in finance are fundamental to our success. Our Financial Analysis team has a broad and important responsibility. We rely on our analysts to develop, interpret and implement financial concepts for planning and control. Their technical analysis of present and future financial performance informs all kinds of management decisions and...