Business Analyst

2 weeks ago

Bayan Lepas, Malaysia Teleperformance Full time

Overview:
Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals.

A Business Analyst job description should cover collaborating with financial reporting and IT teams to develop initiatives and strategies that optimise costs and improve internal and external reporting.

Qualifications:
Min. requirements:

- 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
- Strong technical and numerical skills with advanced Excel skills
- Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
- Detail-oriented and passion for problem-solving
- Experienced in handling large datasets
- Strong knowledge in Excel formulas, VBA, SQL Language & Macro
- Ability to work on own initiative or as part of a team
- Knowledge of data tools
- Applicants must be willing to work in Bayan Lepas.
- Preferably Junior Executives specializing in Actuarial Science/Statistics or equivalent.

**Responsibilities**:
Responsibilities:

- Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
- Produce and deliver tracking and reporting for key KPI/SLA’s in the business
- Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
- Perform ad-hoc data analysis to support the business initiatives
- Create and maintain efficient and secure systems for recording data and producing relevant documentation
- Maintaining the daily relationship with the business intelligence supplier
- Seek opportunities to drive innovation and process improvement within the reporting spectrum
- Understand scope of work committed to the client and engage with clients and analytics delivery teams on overall approach and delivery timelines.
- Participate in regular calls with delivery teams to review progress and work with the client on data collection efforts to ensure we are collecting essential data for analysis projects.

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