Order Management Coordinator Japanese Speaker

2 weeks ago

Bayan Lepas, Malaysia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Department Overview**: The Supply Chain Department is represented by a dynamic team of more than 100 people. We constantly grow and put a strong focus on development both general and individual. Within the Supply Chain we run Order Management, Delivery Management, Customer Master Data, Order Scheduling, Repair, Shipping, Demand and Supply Planning team. Not only do we support other departments but also each other by being there for people in the moments that matter
**- Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)
- Process orders with correct documents in compliance with policies and procedures.
- Handling inquiries and questions, handle complaints, troubleshoot problems and provide information as requested.
- Review scheduled ship date for each orders and provide ship commit to customer upon request.
- Attend weekly business meeting and provide info on shippable orders for the month.
- Assigned serial numbers to orders prior to shipments. Provide reports to customers as requested after shipments closed.
- Assigned to work on improvement projects to drive and achieve higher levels of service quality and ensuring customer satisfactions.

LI-MH

**Basic Requirements**:

- 3-5 years experience in order management, customer service or related type of experience preferred.
- ** Excellent command of Japanese in spoken and written form. (Native or JLPT N2 above only)**:

- Fluent in English
- Knowledge of MS Office, especially Excel ,Word, Power point on cloud is essential.
- Ability to work with various stakeholders and create proactive partnerships.
- Self starter and independent worker.
- SAP / Oracle or other database system experience are preferred.
- Attention to detail, creative and result oriented.
- Communicates information effectively and in an appropriate manner.
- Good attitude, team player and adaptable to change as per business decisions.

LI-MH

**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: New Grad

**Referral Payment Plan**: No

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