Order Fulfillment Coordinator

2 weeks ago

Bayan Lepas, Malaysia NCS Global Technology Full time

We are looking for a motivated and detail-oriented **Order Management Coordinator (Junior)** to join our dynamic team. In this role, you will take ownership of the order management process — from order entry to delivery — ensuring a seamless experience for both internal and external customers.

You will work closely with finance, credit, export control, sales, and logistics teams to maintain smooth order flow and provide exceptional customer service.

**Key Responsibilities**
- Process customer orders accurately with proper documentation in compliance with company policies and procedures.
- Manage **change orders** and **hold management** processes to ensure timely issue resolution.
- Serve as the **single point of contact** for customers regarding orders, inquiries, and shipment status.
- Verify order-related documents for accuracy and ensure all fulfillment requirements are met.
- Collaborate with internal stakeholders (finance, credit, export control, product groups, project managers, and sales teams).
- Review and confirm scheduled ship dates, providing ship commitments to customers upon request.
- Coordinate with the fulfillment team to prepare shipment documentation.
- Participate in weekly business meetings to report on shippable orders.
- Handle customer inquiries, complaints, and troubleshooting in a professional and timely manner.
- Support monthly closing activities and improvement projects to enhance service quality and customer satisfaction.
- Contribute positively to a collaborative team environment and uphold a strong customer-first mindset.

**Requirements**:

- Bachelor’s Degree in Business, Supply Chain, or a related field.
- 1-5 years of experience in **Order Management**, **Customer Service**, or **Supply Chain** is preferred (fresh graduates are encouraged to apply).
- Strong verbal and written communication skills in English.
- Proficiency in other languages (Japanese, Korean, or Mandarin) is an added advantage.
- Basic computer literacy; familiarity with **Salesforce** and **Google Workspace** is a plus.
- Detail-oriented with strong **data entry** and organizational skills.
- Able to identify and resolve basic process issues effectively.
- Team player with a positive attitude and adaptability to change.
- Able to work well under pressure and manage multiple priorities.
- Continuous learning mindset with a drive for improvement.
- Willing to communicate with and visit customers when required.

**Why Join Us?**
- Opportunity to grow in an international, fast-paced environment.
- Collaborative team culture with continuous learning opportunities.
- Exposure to global business processes and cross-functional coordination

**Job Types**: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected salary?

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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