Quality Analyst

3 weeks ago


Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Position: Quality Analyst - Native Japanese

Location: Bayan Lepas, Penang

Salary Range: RM12,000

Language: Japanese + English

Specialization: QA exp in Customer Service background

Target Onboarding Date: ASAP

Type: Full-time

Shift: Regular shift and/or 24/7

NOTE: BPO QA experience is required

Skills and Experience:

- Minimum a bachelor's degree
- Relevant Experience, which includes a minimum of 1 years+ Quality experience.

Job Responsibilities:

- Conduct root cause and other data analysis
- Participate as project team member in problem prevention and continuous improvement

projects.
- Identify improvement opportunities within the eCommerce environment.
- Act as liaison with MOD managers and Team Leads to ensure consistent quality

measurements throughout the operation.
- Conduct QA evaluations per client requirements and provides QA progress reports to Team

Leads.
- Act as escalation point of contact for process questions, issues, and resolution
- Act as Subject Matter Expert (SME) for QA evaluations

Requirements:

- Degree in any discipline
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires mínimal supervision
- Language proficiency in Japanese and English is mandatory.
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities.
- People management

**Job Types**: Full-time, Permanent

Pay: RM12,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?



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