Quality Analyst
6 months ago
Position: Quality Analyst - Native Japanese
Location: Bayan Lepas, Penang
Salary Range: RM12,000
Language: Japanese + English
Specialization: QA exp in Customer Service background
Target Onboarding Date: ASAP
Type: Full-time
Shift: Regular shift and/or 24/7
NOTE: BPO QA experience is required
Skills and Experience:
- Minimum a bachelor's degree
- Relevant Experience, which includes a minimum of 1 years+ Quality experience.
Job Responsibilities:
- Conduct root cause and other data analysis
- Participate as project team member in problem prevention and continuous improvement
projects.
- Identify improvement opportunities within the eCommerce environment.
- Act as liaison with MOD managers and Team Leads to ensure consistent quality
measurements throughout the operation.
- Conduct QA evaluations per client requirements and provides QA progress reports to Team
Leads.
- Act as escalation point of contact for process questions, issues, and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
Requirements:
- Degree in any discipline
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires mínimal supervision
- Language proficiency in Japanese and English is mandatory.
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities.
- People management
**Job Types**: Full-time, Permanent
Pay: RM12,000.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Malaysia?
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