Process Improvement Analyst
5 days ago
About Toll Group
Toll is a global leader in logistics and supply chain solutions, with a presence in 150 countries. We pride ourselves on delivering exceptional service to our customers, and our employees are at the heart of this mission.
The Role
This is an exciting opportunity to join our team as a Process Improvement Analyst. As a key member of our operations team, you will be responsible for driving quality and process improvement initiatives across the organization.
Key Responsibilities:
- Quality Audits:
- Conduct regular quality control audits of agent interactions, identifying errors and areas for improvement.
- Provide coaching to agents, focusing on specific error patterns and best practices.
- Performance Improvement and Training:
- Analyze agent performance data to identify trends and areas of weakness.
- Develop training sessions for low-performing agents, focusing on practical skills and knowledge.
- Process Improvement and Reporting:
- Analyze operational processes and identify opportunities for improvement, providing actionable suggestions to the team.
- Generate quality reports, presenting data in a clear and concise manner.
Requirements:
- Bachelor's degree or diploma in any field.
- Experience working with data and analytics.
- Excellent communication and interpersonal skills.
- Able to maintain focus and accuracy with repetitive tasks.
About You:
As a Process Improvement Analyst, you will play a key role in driving quality and process improvement initiatives within our operations. If you have a passion for data analysis, excellent communication skills, and experience working with teams, then this could be the ideal opportunity for you.
-
Process Improvement Analyst
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout Toll GroupToll Group is a logistics and transport company with a strong presence in 27 markets across the world.We are seeking a Quality Assurance Analyst to join our team and drive quality and process improvement within our operations.Key Responsibilities:Quality Audits:Conduct regular quality control audits of agent interactions to identify errors...
-
Business Improvement Analyst
5 days ago
Bayan Lepas, Penang, Malaysia Bosch Power Tools Full timeAbout the RoleThe Business Improvement Analyst position is responsible for driving business growth through process improvements. The ideal candidate will have a strong understanding of project management principles and be able to apply them in a supply chain environment.You will work closely with various departments to identify areas of improvement and...
-
Process Improvement Expert
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout This RoleThis is an exciting opportunity to join Toll Group as a Quality Assurance Analyst and contribute to driving quality and process improvement within our operations.Key Responsibilities:Quality Audits:Conduct quality control audits of agent interactions to identify errors and areas for improvement.Coach agents on specific error patterns and best...
-
Process Optimization Analyst
7 days ago
Bayan Lepas, Penang, Malaysia Jabil Full timeAbout the Role:We are seeking an experienced Process Optimization Analyst to join our team. As a Process Optimization Analyst, you will be responsible for analyzing existing business processes and identifying areas for improvement. Your expertise will help us enhance our operational efficiency and effectiveness.Your Key Responsibilities Will...
-
EBS Process Improvement Consultant
2 weeks ago
Bayan Lepas, Penang, Malaysia Knowles Electronics (M) Sdn. Bhd. Full timeWe are looking for a highly skilled Oracle Supply Chain Business Analyst to join our team at Knowles Electronics (M) Sdn. Bhd.The ideal candidate will have:A minimum of 5 years' experience in supply chain business processes.Proven experience in implementing SCM or other solutions, including cross-platform, standalone applications, and Oracle/SAP functional...
-
Business Process Improvement Specialist
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout Toll GroupToll Group is a leading logistics provider with over 130 years of experience in delivering innovative solutions to our customers. With 500 sites in 27 markets and a forwarding network spanning 150 countries, we are proud to support over 20,000 customers worldwide.The OpportunityWe are seeking a detail-oriented and analytical Quality Assurance...
-
Process Improvement Engineer
16 hours ago
Bayan Lepas, Penang, Malaysia EPS Consultants Full timeEPS Consultants is looking for a talented Process Improvement Engineer to join our team. As a Process Improvement Engineer, you will play a key role in analyzing and improving production processes to increase efficiency and reduce costs.Key Responsibilities:Analyze existing production processes to identify areas of improvement.Develop and implement process...
-
Process Improvement Engineer
16 hours ago
Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full timeWe are a leading medical technology company dedicated to improving global health through high-quality products and services. At B. Braun Medical Industries in Penang, we employ over 7,000 people across various departments.Process Improvement EngineerAs a Process Improvement Engineer, you will be responsible for analysing existing production processes and...
-
Process Improvement Engineer
4 days ago
Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full timeIn this role, you will be responsible for driving process improvements and ensuring high-quality products. As a PBL manufacturing engineer, you will collaborate with cross-functional teams and suppliers to identify areas for improvement, develop and implement new processes, and ensure compliance with quality standards.Responsibilities:Identify areas for...
-
Process Improvement Lead
16 hours ago
Bayan Lepas, Penang, Malaysia Ams Osram Full timeAbout the PositionThe Process Improvement Lead will be responsible for developing and implementing casting processes that meet our high standards for quality and performance. This role requires a strong understanding of casting processes and the ability to work effectively with cross-functional teams.Responsibilities:Process Development: Develop and...
-
Process Improvement Developer
2 days ago
Bayan Lepas, Penang, Malaysia Western Digital Capital Full timeWestern Digital Capital is seeking a Process Improvement Developer to join our team. In this role, you'll be responsible for identifying areas of inefficiency in our manufacturing processes and developing creative solutions to address them.Key Responsibilities:Conduct thorough analysis of current processes and identify opportunities for improvementDevelop...
-
Process Improvement Professional
5 days ago
Bayan Lepas, Penang, Malaysia Western Digital Full timeJob OverviewThe ideal candidate will possess strong technical skills, excellent problem-solving abilities, and effective communication skills. This role requires close collaboration with cross-functional teams to ensure seamless execution of sputter systems start-up / conversion activities and process documentation.Responsibilities:Audit sputter parameters...
-
Process Improvement Manager
1 week ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeJob OverviewWe are seeking a highly skilled Process Improvement Manager to join our team at Teleperformance. In this role, you will be responsible for leading quality assurance initiatives and driving operational excellence across the organization.ResponsibilitiesLead and manage a QA team by introducing and managing initiatives related to quality assurance...
-
Process Optimization Analyst
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout UsToll Group is a pioneer in logistics, serving customers globally with a wide range of innovative solutions. Our comprehensive services span multiple industries, and our 16,000+ team members provide tailored support to meet customer needs. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving.The RoleThis position...
-
Process Improvement Specialist
4 days ago
Bayan Lepas, Penang, Malaysia Plexus Corp. Full timePurpose Statement: As a Process Improvement Specialist at Plexus Corp., you will contribute to the efficient and high-quality production of our products by executing assigned tasks, adhering to strict quality and safety standards. Your role requires continuous learning and collaboration to optimize processes, identify and troubleshoot issues, and ultimately...
-
Process Improvement Technician
4 days ago
Bayan Lepas, Penang, Malaysia Plexus Corp. Full timeAbout the PositionPlexus Corp. is seeking a skilled Quality Technician II to contribute to our commitment to delivering high-quality products and services.The ideal candidate will possess a passion for quality, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.Main ResponsibilitiesProcess Support: Provide...
-
Business Process Improvement Manager
5 days ago
Bayan Lepas, Penang, Malaysia Altera Full timeJob DescriptionThe Business Process PM is responsible for analyzing and improving business processes to enhance operational efficiency, reduce costs, and improve the overall performance of the organization.This role involves working with stakeholders across various departments to understand business needs, identify process inefficiencies, and implement...
-
Process Improvement Coordinator
1 week ago
Bayan Lepas, Penang, Malaysia Plexus Corp. Full timeJob RequirementsThe Quality Engineer I must possess a strong understanding of quality principles and regulations. They should be able to communicate effectively with cross-functional teams and customers. Additionally, they must be proactive in identifying and addressing quality issues, and have a willingness to learn and adapt to new technologies and...
-
Process Improvement and Control Specialist
4 days ago
Bayan Lepas, Penang, Malaysia Western Digital Full timeThis role offers the opportunity to make a significant impact on the development of innovative products at Western Digital. As a Senior Engineer for Product Design Engineering, you will lead the development of CE and HAMR programs in Penang, focusing on ensuring seamless process transfers from R&D.ResponsibilitiesThe successful candidate will be responsible...
-
Business Process Analyst Senior
4 days ago
Bayan Lepas, Penang, Malaysia Entegris Full timeJob Title: Business Process Analyst SeniorJob Description:The Business Process Analyst Senior is responsible for analyzing and improving end-to-end payroll processing for APAC countries, ensuring accuracy and timeliness while maintaining compliance with local regulations and company policies.Collaborate with corporate HR and local HR departments to analyze...